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800 N Union St Reviews
Read reviews from customers who used our services at 800 N Union St
Total reviews
91
Average Rating
4.4/5
The lead time to get spare parts forced us to be without our unit for 3 weeks. The technician was first class.
Bob A,
Alex listened to my concerns and addressed them quickly. Top notch service.
Michele B,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Alex provided top-notch service by addressing your concerns promptly. We appreciate your feedback.
Sears Home Services on 1705466305498
The technician that completed the service was fantastic, calling when he was on his way, was courteous, knowledgeable, polite and concerned about protecting our dishwasher and flooring as he made the repairs. Sears scheduling was another story. Sears AI agent told us a technician would show on another day between 10 & 3 and never did. Even when I checked on the status I was told a technician was still coming, all the way until 8:00pm when I gave up. Very disappointed in Sears automated service and no way to reach a live CSR.
Dave M,
Customer service response - Thank you for your feedback, Dave. We're glad to hear the technician provided excellent service, and we apologize for the issues you experienced with our scheduling and communication process.
Sears Home Services on 1777379325562
Good Technicians, poor arrival time information. I was given a 10:38am estimated time of arrival in the morning, then at noon it was updated to 1:50pm, but the technician didn't arrive until about 2:30pm. When they arrive, they were nice and efficient -
AJC,
Customer service response - Thank you for your review, AJC. We apologize for the inconvenience with the arrival time, but we're glad to hear our technicians were nice and efficient.
Sears Home Services on 1754279749178
He hasn't arrived a you are asking for feedback, what's up?
David H,
Customer service response - We're really sorry to hear about your experience, David. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1736744334883
William E,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733454747789
The technician did a good job and he came with a trainee. They came with two trucks. Neither truck had the switch on it that was needed to repair our range top. However, we had ordered the part in advance and thought it was the wrong one. We were going to return the part. But it turned out. The technician was able to use it. Thank goodness, we had ordered the part in advance
Dennis I,
Customer service response - Thank you for your feedback, Dennis. We're glad to hear the technician did a good job and that the part you ordered in advance was useful for the repair.
Sears Home Services on 1726979303727
he was good once the parts came in. the company should probably stick with one tech per job though, they sent 2 different ones out and they both did the same things and instead of ordering parts on the second time they basically did 2 visits that were identical that yeiled the same results. had the guy who came the first time just been the smae guy. the whole time it may have gotten fixed faster. both guys were excellent, just stick with 1 person for follow through purposes.
Jenn B,
Customer service response - We appreciate your feedback regarding our appliance repair service and apologize for any inconvenience caused by sending two technicians for the same issue. Thank you for acknowledging that both technicians were excellent, and we will take your suggestion into consideration to improve our follow-through process in the future.
Sears Home Services on 1706292011980
The repair guy didn't know what was wrong. Didn't know how to take the ice maker apart so I did it for him, told him what it was doing, noises and what I thought was wrong. He had no clue. Looked up parts and said they were not available so couldn't fix it anyway. Was taking phone calls from coworkers while there. I should be paid instead of him.
Julie B,
Customer service response - We apologize for the frustration with the service and lack of resolution, Julie. Thank you for your feedback, and we recommend contacting us directly to address this further.
Sears Home Services on 1777339026843
Not very personable, the parts he had a hard time getting in so he was slamming his fist against the part to get it to fit (hopefully nothing is cracked) then when I went to dispose of the box (after he left) I found a plug in piece that looks like it goes to the part he replaced becauseit was taped inside the box and connectedto something else...hopefully it is not needed otherwise he'll be returning.
P S,
Customer service response - We apologize for the issues you experienced, P strike. We appreciate your feedback and will ensure our technicians handle parts more carefully in the future. Please contact us directly if you need further assistance.
Sears Home Services on 1751867931631
