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800 N Union St Reviews
Read reviews from customers who used our services at 800 N Union St
Total reviews
95
Average Rating
4.4/5
Great experience with the recent washing machine repair technician. He was polite , knowledge and friendly. This unit is 20 years old. Working again like new. Highly recommend the Sears Protect program over individual appliance warranty program as the repairs done outside of the Sears protect program have not been efficient for us in the past.
Tami H,
Brian T,
All of the above topics were very positive.
Cheryl N,
The lead time to get spare parts forced us to be without our unit for 3 weeks. The technician was first class.
Bob A,
Alex listened to my concerns and addressed them quickly. Top notch service.
Michele B,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Alex provided top-notch service by addressing your concerns promptly. We appreciate your feedback.
Sears Home Services on 1705466305498
The technician that completed the service was fantastic, calling when he was on his way, was courteous, knowledgeable, polite and concerned about protecting our dishwasher and flooring as he made the repairs. Sears scheduling was another story. Sears AI agent told us a technician would show on another day between 10 & 3 and never did. Even when I checked on the status I was told a technician was still coming, all the way until 8:00pm when I gave up. Very disappointed in Sears automated service and no way to reach a live CSR.
Dave M,
Customer service response - Thank you for your feedback, Dave. We're glad to hear the technician provided excellent service, and we apologize for the issues you experienced with our scheduling and communication process.
Sears Home Services on 1777379325562
Good Technicians, poor arrival time information. I was given a 10:38am estimated time of arrival in the morning, then at noon it was updated to 1:50pm, but the technician didn't arrive until about 2:30pm. When they arrive, they were nice and efficient -
AJC,
Customer service response - Thank you for your review, AJC. We apologize for the inconvenience with the arrival time, but we're glad to hear our technicians were nice and efficient.
Sears Home Services on 1754279749178
He hasn't arrived a you are asking for feedback, what's up?
David H,
Customer service response - We're really sorry to hear about your experience, David. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1736744334883
William E,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733454747789
The technician did a good job and he came with a trainee. They came with two trucks. Neither truck had the switch on it that was needed to repair our range top. However, we had ordered the part in advance and thought it was the wrong one. We were going to return the part. But it turned out. The technician was able to use it. Thank goodness, we had ordered the part in advance
Dennis I,
Customer service response - Thank you for your feedback, Dennis. We're glad to hear the technician did a good job and that the part you ordered in advance was useful for the repair.
Sears Home Services on 1726979303727
