800 N Union St Reviews

The technician did a good job and he came with a trainee. They came with two trucks. Neither truck had the switch on it that was needed to repair our range top. However, we had ordered the part in advance and thought it was the wrong one. We were going to return the part. But it turned out. The technician was able to use it. Thank goodness, we had ordered the part in advance

he was good once the parts came in. the company should probably stick with one tech per job though, they sent 2 different ones out and they both did the same things and instead of ordering parts on the second time they basically did 2 visits that were identical that yeiled the same results. had the guy who came the first time just been the smae guy. the whole time it may have gotten fixed faster. both guys were excellent, just stick with 1 person for follow through purposes.

The repair guy didn't know what was wrong. Didn't know how to take the ice maker apart so I did it for him, told him what it was doing, noises and what I thought was wrong. He had no clue. Looked up parts and said they were not available so couldn't fix it anyway. Was taking phone calls from coworkers while there. I should be paid instead of him.

Not very personable, the parts he had a hard time getting in so he was slamming his fist against the part to get it to fit (hopefully nothing is cracked) then when I went to dispose of the box (after he left) I found a plug in piece that looks like it goes to the part he replaced becauseit was taped inside the box and connectedto something else...hopefully it is not needed otherwise he'll be returning.

John was an extremely personable man...unfortunately wires had been crossed and miscommunication was evident...to no fault of John's...we received a text on june 6 to remind us of our appointment on april 22...best buy decided to give us a new stove...we started receiving parts for the repair a week after that...gave John the parts to return to sender...

Unfortunately it was aweful service for a Samsung gas dryer. He seemed very unsure of what the problem could be. I had already checked, and ruled out, all the obvious reasons, such as clogged vent and door latches, that is why I called for service. It was not showing any error codes until after he left when he broke the door latch. I had the dryer all ready for him, pulled out, cleaned and vent checked. Still charged me over 124.00 and left with the dryer in worse condition. I was told it could be a gas burner and would need a 900.00 repair

Had water leakage on floor under fridge periodically. Was happy response could be next day. Serviceman arrived on time. He spent 10 minutes looking at you tube video on fridge repair. Then proceeded to attempt to remove freezer tray and struggled trying. Went back to you tube video. Couldn't get it out. My husband went to fridge, opened upper french doors and then proceeded to unlock freezer tray and remove the tray. Box fell under and blocked drain tray. Then he said it needed to melt. Got our heat lamp out and assisted. Then he wanted a turkey baster to flush hot water in drain. Didn't have one. Put everything back together and paid bill. $386! More than anticipated. Week LATER WATER LEAKING ON FLOOR AGAIN. Really upset. Called a different service, explained what was done and asked if the back panel of fridge was accessed. It was not. Said the full line needed to be cleared. New serviceman came, 20 minutes here and charged MUCH LESS $125 for service charge. NEVER AGAIN! UPDATE AUGUST 18: Received message from owner to contact them. Tried the phone number provided and it was a machine driven speaker. Press 1 press whatever. Could never connect to a person and choices did not reflect why I was calling. Buyer beware.

Well it took more than a month with four technicians to figure out how to fix the ice maker which would over flow into the ice bin giving me large chunk of 1 inch thick ice blockI had to buy ice avery three days during that time

If i could rate it a zero I would