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802-552-4364
800 N Union St Reviews
Read reviews from customers who used our services at 800 N Union St
Total reviews
91
Average Rating
4.4/5
Judy W,
Customer service response - Hi Judy, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1720414799778
John was an extremely personable man...unfortunately wires had been crossed and miscommunication was evident...to no fault of John's...we received a text on june 6 to remind us of our appointment on april 22...best buy decided to give us a new stove...we started receiving parts for the repair a week after that...gave John the parts to return to sender...
victoria K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718935080109
If i could rate it a zero I would
darryl M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545413769
Annette H,
Customer service response - We're really sorry to hear about your experience, Annette. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1777511356956
Now the fridge won’t turn down
Angelica K,
Made appointment and it was rescheduled at the end of an 8 hour window twice. I took both days off work and lost wages.
Richard,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762738781148
You charged me $651.49 for a tech to come out and put in two dryer parts priced at under $20. Does this seem fair to you? Total rip off and I’ll never use you again. The techs were the nicest part of doing business with you. Interesting as there is no way to actually talk with Customer Service. I’ve tried 6 different numbers and get the same recording. DONT USE SEARS HOME REPAIR. There are many posted complaints!
wendy M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759192998712
Came to fix my refrigerator in May they needed to order parts. Paid 700$ for the parts. They came a couple days later no problem. We are now in August and they keep rescheduling my appointment for install. I have been without a refrigerator for Months!!! Only can talk to their ai robot. If I would have known this I would have bought a new refrigerator. Absolutely ridiculous!!!! Look reset again!!! What a joke!!!
Dan S,
Customer service response - We apologize for the trouble you've faced, Dan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754441412940
Very unhappy! Problem was not fixed! Refrigerator still smells of acetone Do not trust this service! No alternatives given
Jean S,
Customer service response - We apologize for the trouble you've faced, Jean. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724031844732
Not Friendly At All! Left our refrigerator without lights because he couldn't remember where all the light plugs were! Closed the door unfinished and left! VERY DISSATISFIED! This is the 4th time this technician has been to repair our ice maker in a refrigerator that's only 2 years old! WOULD NOT EVER RECOMMEND THIS TECHNICIAN OR THIS COMPANY! I regret purchasing extending warranties on our appliances. They canceled this appointment 3 times we lost a days wages because they canceled the day OFthe appointment! This has been a Horrible Experience! After calling the company about the lost wages was promised a $300 voucher and have NOT received anything! WORST SERVICE EVER!
Dawn G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723357434280
