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802-552-4364
7005 N Division St Reviews
Read reviews from customers who used our services at 7005 N Division St
Total reviews
109
Average Rating
4.4/5
The service could not be completed because parts are not available. I was told my dishwasher would be replaced but I have not heard further from the Sears service people. Waiting.......
Caryn A,
Customer service response - Thank you for your review, Caryn. We apologize for the delay in communication regarding your dishwasher replacement and appreciate your patience.
Sears Home Services on 1774575451834
Pete was knowledgeable and efficient and friendly. He did a great job and I felt very at ease with him!
Pamela M,
Customer service response - Thank you for your review, Pamela! We're glad to hear Pete was knowledgeable, efficient, and friendly, making you feel at ease.
Sears Home Services on 1749006619353
I was told I would get a message that morning to update the time. I never did and his time was between 1-5. He called after five to say he was coming. I was glad he came because I fid not want to spend another day waiting. He did fix I hope. It is just now running.
Jeanne B,
Customer service response - Thank you for your feedback, Jeanne. We're sorry for the communication issue but glad the technician was able to come and address the problem.
Sears Home Services on 1748562822915
Took 2 visits and 3 parts but dishwasher couldn’t be repaired. Now I have to wait for the warranty company to replace it. The delay is not what I’d hoped for.
Pat L,
Customer service response - We apologize for the inconvenience and delay, Pat. We appreciate your patience and feedback as we work with the warranty company to resolve this.
Sears Home Services on 1746489655800
Overall he was fine, but after cleaning and maintaining our washer and dryer, I would think they'd wipe it down so that it actually looked as though it had been cleaned, which was not done. I cleaned it up myself. I would just assume this to be part of what we are paying for.
Dawn H,
Customer service response - We apologize for the oversight, Dawn Marie. We appreciate your feedback and will work to ensure our service includes thorough cleaning in the future.
Sears Home Services on 1732425862853
We were told our appointment was between 8am and 5pm and I stayed home all day and finally received a text that they were coming at 5:53pm. I stayed home all day for this and was extremely frustrated with the process.
Sam R,
Customer service response - We apologize for the trouble you've faced, Sam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298384687
The answering service stinks but the gentleman that serviced my dishwasher was great.
barbara M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753320750946
I'm giving my experience a 2 star rating because I'm not happy with the repair service or with the repair person. I had to wait 3 extra days than promised to have a dryer part installed and the repair person left dryer lint on the laundry room floor and didn't say a word about it. He just took lint out of the dryer andqa waa threw it on the floor. There was a waste paper basket and a broom/dust pan right there in the same room. I should have taken photos but I didn't realize I would have an opportunity to review their service.
colleen D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719283302231
We waited two weeks for the appointment which is ok. However, day of appointment you cancel via your computer system and reschedule for two weeks later with no explanation. A family of 5 without a washer for a month is unacceptable. Your technician had nothing to do with this problem. Do not punish him because your system is inept.
Daniel S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765769013793
Repair man did an excellent job. But it took 3 wks for the repair because I was told there was a technical error. Was not told the repairman was not coming to repair. Took 3 wks to get my refrigerator repaired. Not happy with the warranty company!
JoDee M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745297592163
