Appointment Lookup
802-552-4364
7005 N Division St Reviews
Read reviews from customers who used our services at 7005 N Division St
Total reviews
109
Average Rating
4.4/5
Technician tilted washer and spilt laundry detergent all over carpet now i have blue spots on my carpet
cecil S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744334334262
Poor performance
Eugene B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734664108813
I never went there
Richard K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732080726099
Called this number and it sends to Philadelphia trying to see if I can get my sears kenmore elite refrigerator in there for repairs. Just get the run around
Karen P,
Customer service response - We apologize for the trouble you've faced, Karen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728353721339
I've never liked Sears Repair since they screwed my mom on a repair they did for her when I was a kid, so I've basically boycotted Sears ever since. But they were the only ones open on Saturday when our freezer decided to not freeze anymore. I called and got a foreign call center rep who said that the soonest appointment they had was Monday. But this isn't a Monday problem, this is a today problem. If I have to wait until Monday then I'm going to just call a local place on Monday. So that's what I did and good riddance.
Amy D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722174648618
The tech is good and the rest of my experience was a nightmare. Called about my dishwasher in early Jan. Hopefully it is now fixed and it is June. 6 months later. Would make appts and Sears cancelled them. Parts were ordered and than cancelled. Parts ordered three times and were expedited three times and than cancelled. Twice I was told parts are no longer made so I will get a new dishwasher. That never happened Called every two weeks to the service number and could get no answers. I paid for the protection plan. Believe I need to be reimbursed for 6 months of no service. Also put in for protection plan reimbursement when your appliance is not fixed within a month. Was told I didn't qualify because my dishwasher was fixed. Yet I am still washing dishes by hand. Needless to say I am not happy and want to talk to a real person that has a phone number that isn't connected to a phone tree and speaks english.
Penny W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718934913101
Terrible service!!!!Ordered parts months ago, no any update. Lost my customer , and they just cancelled my order!
Ivan V,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1708927986271
Bad serve
mugisha N,
Customer service response - Thank you for taking the time to bring this to our attention, mugisha. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913403468
Peter did an excellent review of my leaking refrigerator. I understand he had to charge me for the call. BUT TO CHARGE ME A RIDICULOUS PRICE TO FIX IT...SHAME ON YOU ! I do believe when something of this cost and only purchased 8 months ago. Your company should guarantee and stand behind your product.. Thank God for AMAZON, to handle the problem correctly. Replacement fridge on its way and it not from your company.. I shall never buy from you again. I will also spread the word to every person I know how horrible you treat your customers and do not stand behind your product. Its a shame a company such as yours, thats has been around and a house hold name for years will not stand behind what they sell. sincerely, Julie Glenn
Julie G,
Customer service response - Thank you for taking the time to bring this to our attention, Julie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707207569340
