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4700 N Division St Reviews
Read reviews from customers who used our services at 4700 N Division St
Total reviews
235
Average Rating
4.9/5
Never use Sears agaibn
I have had ongoing problems with the LG craft ice maker in my refrigerator. I called Sears because I have used them before. Well, "call" would be an inappropriate description. I found them on my phone. I made the appointment. Two days prior to the appointment I received a text asking if I would like a sooner appointment, one supposedly available that day. I immediately agreed and got a confirmation. Thirty minutes later I received a text indicating that my appointment was for two days later. I tried to contact someone for clarification. "Sears" (apparently someone has purchased the rights to use the name and previous goodwill of the name) has made it literally impossible to call or even have a productive AI exchange. I had to wait until the second scheduled appointment to see if anyone would even appear. When he did, all he was interested in doing was to r an r my old icemaker without trouble shooting, at a cost in excess of $850. To make an icemaker work. I will never again do business with anyone or any entity that refuses to provide a meaningful means of two way communication. An AI text that gives only several choices, none of which are relevant to your inquiries or problems, is not satisfactory.
Peter D,
Spokane, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764629279499
Problem not fixed
Gabriel came, ordered a part and came back and installed it. He thought it was fixed. It was not. It is still doing the same thing. Burner turns on for about 30 sec. and then goes off and will not work. We have rescheduled with your AI crap for another appointment July 1st and do not expect to pay any more money for repair that was not done correctly the first time. Very frustrating to not be able to talk to a real person about the the problem and get service that is needed and paid for to have a working stove burner again.
Audrey G,
Okanogan, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750541945340
Horrible service
I have had coverage on my frig and the coverage was over $700 for an additional 5 yrs. This is the 4th time a tech has come to my house only to deny the claim that the freezer is NOT right. The ice dispenser has made the ice lump up and the freezer door is not level. they suggest that when I open the freezer that the moisture makes the ice solid. I question the fact the since the door is not level that that is the cause of the ice becoming solid. I am never going to buy another product from Sears and also tell my friends about my experience with your warranty. The last tech was told that if he said that he would be fired if he said I need a replacement.
Richard Poole,
Spokane, WACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1723843382932
Fake appointments
Too many texts for service not scheduled. Then I get a survey on the visit. Fishy and annoying every few weeks
Margaret E,
Spokane, WACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720214592987
Magic Chef Washing Machine
The very low rating was not due to the Technician at all, it was due to a very significant issue that Sears does not NOT allow a person to call and talk to anyone at Sears about changing the time of day of service! Neither do they allow it using their website although from the wording it gives the false impression that a person can. In addition although I received many service notice emails, I could not change the time of day using them. I did receive a call saying a service person was coming but there was no ETA! The service man was professional and did as much as he could---that is just test and verify the machine's faulty operation. The issue was dealing with the programming and he couldn't change it, only the manufacturer could. So there was nothing he could fix or repair. The faulty operation is a manufacturer's issue.
Wayne C,
Omak, WACustomer service response - Dear Wayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706223261157