14720 E Indiana Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
K. J
Ron S
Honest diagnosis
Mary D
He was great!
Albert M
SHERRY P
Disappointed that the SEARS scheduler didn't ask us what type of washer we had or if it was a stackable. When the technician got here, to diagnose our washer issue he said he couldn't fix due to needing another person to help unstack the dryer to fix the washer. So, we paid $140 for him to tell us he could not work on our unit. The scheduler should have asked us if washer and dryer where stacked so they could have sent two techs. Using another company to fix it.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 28, 2025
Dan N
This was a brutal and awful experience. 8 weeks to repair a refrigerator. The company forgot about us and it took many long and beligerent calls to get action. Our actual technician, Greg, was great.
Customer service response - We apologize for the trouble you've faced, Dan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 21, 2024
Chris B
Your service AI system is a joke btw...probably not going to use A&E again because your followup and appointment system is garbage. And the canned response to all 1 star reviews says it all.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 12, 2024
Ivan V
Terrible service!!!!Ordered parts months ago, no any update. Lost my customer , and they just cancelled my order!
Customer service response - Thank you, Ivan, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 26, 2024
Steve H
You can fix or replace the product not string along youre customer for months just to not payout on something that we pay for aready sears repair services has really gone down in service
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 22, 2024
