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312 S Division St Reviews
Read reviews from customers who used our services at 312 S Division St
Total reviews
93
Average Rating
4/5
All scheduled services were completed in a timely manner. Value of having a extended warranty has proven to be beneficial.
Francis D,
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that all of the scheduled services were completed on time and that the extended warranty has been beneficial for you. We appreciate your business.
Sears Home Services on 1707281778565
John J,
Was great and professional 👏 thank you come again 5 🌟 !
Ronald H,
Technician was knowledgeable and efficient, along with friendly.
BJean,
On time very profesional, and didn't hide anything told us within 8/10 minutes what the washer needed.
Emiliano M,
Adam was nice and polite, but I still need to wait to see if the issue got resolved.
Imelda G,
Customer service response - Thank you for your feedback, Imelda. We're glad Adam was nice and polite, and we hope the issue is resolved to your satisfaction.
Sears Home Services on 1778541527459
The technician was great but the problem is not fixed. The AI customer service is just terrible. Hopefully, it can finally be repaired.
Nicholla B,
Customer service response - We apologize for the unresolved issue and the frustration with our AI customer service, Nicholla. Thank you for your feedback, and we hope the problem can be resolved soon.
Sears Home Services on 1782917562987
First time I scheduled they said estimate time was around 3 pm then they sent a message that they weren’t going to make it. So we rescheduled for the second time and they said no one was home. When we missed work to wait for an estimate time between 8-5 pm. We decided to schedule one more time which was today. Again they said knock, knock no one was home? I miss work to wait around for the technician to arrive. Schedule if you want to waste your time waiting around. It’s pointless to buy warranties! I want to talk to a real person when I call back not an AI. Update: I did end up getting my dryer fixed in two more visits and the two other men did a good job. I just wished it would of taken less time lost of time wasted from work.
Sonia A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768960562947
Technician was great. However, it’s been two months and 200$ and I have a broken dishwasher.
Johnathan M,
Customer service response - We apologize for the ongoing issue with your dishwasher, Johnathan. Thank you for your feedback, and we recommend contacting us directly to resolve this matter.
Sears Home Services on 1768181417953
After tech left I tried to run a complete cycle and it beeped and had TFD code. I looked it up on line and it suggested turning if the power for a couple minutes. I did this and it seemed to work. I just think that the tech should have made sure everything was okay before leaving.
Kevin W,
Customer service response - We apologize for the oversight, Kevin. We appreciate your feedback and will work on ensuring our technicians verify everything is functioning properly before leaving.
Sears Home Services on 1752808031754
