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312 S Division St Reviews
Read reviews from customers who used our services at 312 S Division St
Total reviews
81
Average Rating
3.9/5
On time very profesional, and didn't hide anything told us within 8/10 minutes what the washer needed.
Emiliano M,
Adam was nice and polite, but I still need to wait to see if the issue got resolved.
Imelda G,
Customer service response - Thank you for your feedback, Imelda. We're glad Adam was nice and polite, and we hope the issue is resolved to your satisfaction.
Sears Home Services on 1778541527459
Technician was great. However, it’s been two months and 200$ and I have a broken dishwasher.
Johnathan M,
Customer service response - We apologize for the ongoing issue with your dishwasher, Johnathan. Thank you for your feedback, and we recommend contacting us directly to resolve this matter.
Sears Home Services on 1768181417953
After tech left I tried to run a complete cycle and it beeped and had TFD code. I looked it up on line and it suggested turning if the power for a couple minutes. I did this and it seemed to work. I just think that the tech should have made sure everything was okay before leaving.
Kevin W,
Customer service response - We apologize for the oversight, Kevin. We appreciate your feedback and will work on ensuring our technicians verify everything is functioning properly before leaving.
Sears Home Services on 1752808031754
Our technician was finally able to make it to our repair after over a month only to find s out that the wrong part was sent. Harley our tech is the only around here. Thank you Harley.
Cristina V,
Customer service response - We're sorry for the delay and the wrong part being sent, Cristina. We're glad Harley could assist, and we appreciate your feedback as we work to improve our service.
Sears Home Services on 1745535238068
Doug B,
Customer service response - We appreciate your honest 3-star rating. We would love to learn more about your experience with Sears Appliance Repair and how we can make it better. Please reach out to us at https://www.facebook.com/SearsHomeServices/ so that we can address any concerns you may have. Thank you for choosing Sears Appliance Repair, and we hope to provide you with a more satisfactory experience in the future.
Sears Home Services on 1707176845640
Quote was way to high
charles D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764911063068
Friendly enough. But should have actually pulled dishwasher out from the wall to find the problem. Problem not solved or discovered by the tech and that’s what I thought I was paying for.
R.C. P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307048245
The email that I got to repaired. However, the refrigerator is still does not work and the email did not specified details or parts if needed. Hopefully we can get this address.
Javier G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775436215327
You cant talk to a real person everything is AI now. The 'time frame' you have to be available is 8am to 5pm. But the technician doesn't notify you if they are on the way so you cant leave the house or do anything other than wait by the door all day because you don't want to possibly miss them. My apt was canceled right at the end of the day & rescheduled for the next day. Still no show the second day. I can't sit at home 8-5 multiple days in a row waiting for santa clause to show up if a technician actually exists. A shorter timeframe would be great or a notification from the technician that they are on the way. Any communication would be better. I'm just going to buy a new appliance if I can't find another company to do the repair.
Rob W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769047128829
