312 S Division St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Francis D
All scheduled services were completed in a timely manner. Value of having a extended warranty has proven to be beneficial.
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that all of the scheduled services were completed on time and that the extended warranty has been beneficial for you. We appreciate your business.
Sears Home Services on February 06, 2024
John J
Ronald H
Was great and professional 👏 thank you come again 5 🌟 !
BJean
Technician was knowledgeable and efficient, along with friendly.
Emiliano M
On time very profesional, and didn't hide anything told us within 8/10 minutes what the washer needed.
Cristina V
Our technician was finally able to make it to our repair after over a month only to find s out that the wrong part was sent. Harley our tech is the only around here. Thank you Harley.
Customer service response - We're sorry for the delay and the wrong part being sent, Cristina. We're glad Harley could assist, and we appreciate your feedback as we work to improve our service.
Sears Home Services on April 24, 2025
Doug B
Customer service response - We appreciate your honest 3-star rating. We would love to learn more about your experience with Sears Appliance Repair and how we can make it better. Please reach out to us at https://www.facebook.com/SearsHomeServices/ so that we can address any concerns you may have. Thank you for choosing Sears Appliance Repair, and we hope to provide you with a more satisfactory experience in the future.
Sears Home Services on February 05, 2024
R.C. P
Friendly enough. But should have actually pulled dishwasher out from the wall to find the problem. Problem not solved or discovered by the tech and that’s what I thought I was paying for.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
J G
The sears technician never showed up. He filled out and signed the paperwork himself, making it look like the job was completed.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 27, 2025
Jonathan H
Dishwasher went out. Set an appointment, got a response the next day saying they weren't available. Rescheduled for today. Same thing. Can't talk to a real person, I think this is Fraud! If they say the technician is available twice in a row and twice they then say they are not, that is poor business practice! I see that I am not the only person who has had this experience! Sears is so automated now you cannot even speak to a real person about this! Stay AWAY!!!
Customer service response - We're really sorry to hear about your experience, Jonathan. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 04, 2025
