312 S Division St Reviews
Showing most recent reviews from verified customers of Sears Home Services
John J
Ronald H
Was great and professional 👏 thank you come again 5 🌟 !
BJean
Technician was knowledgeable and efficient, along with friendly.
Emiliano M
On time very profesional, and didn't hide anything told us within 8/10 minutes what the washer needed.
Kevin W
After tech left I tried to run a complete cycle and it beeped and had TFD code. I looked it up on line and it suggested turning if the power for a couple minutes. I did this and it seemed to work. I just think that the tech should have made sure everything was okay before leaving.
Customer service response - We apologize for the oversight, Kevin. We appreciate your feedback and will work on ensuring our technicians verify everything is functioning properly before leaving.
Sears Home Services on July 17, 2025
Cristina V
Our technician was finally able to make it to our repair after over a month only to find s out that the wrong part was sent. Harley our tech is the only around here. Thank you Harley.
Customer service response - We're sorry for the delay and the wrong part being sent, Cristina. We're glad Harley could assist, and we appreciate your feedback as we work to improve our service.
Sears Home Services on April 24, 2025
Doug B
Customer service response - We appreciate your honest 3-star rating. We would love to learn more about your experience with Sears Appliance Repair and how we can make it better. Please reach out to us at https://www.facebook.com/SearsHomeServices/ so that we can address any concerns you may have. Thank you for choosing Sears Appliance Repair, and we hope to provide you with a more satisfactory experience in the future.
Sears Home Services on February 05, 2024
R.C. P
Friendly enough. But should have actually pulled dishwasher out from the wall to find the problem. Problem not solved or discovered by the tech and that’s what I thought I was paying for.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
Marcene F
Joel was great but the system that is being used for parts and phone service is the worst I have had in 60 years!!!! The part doesn’t fit so it can’t be repaired and it’s 2 months since the compressor went out! This part was under warranty so how do I get credit for something that can’t be replaced????? They are making a “universal “ part now which doesn’t fit in my fridge! I am very disappointed with the quality of the products and service of parts!
Customer service response - We're really sorry to hear about your experience, Marcene. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 17, 2025
J G
The sears technician never showed up. He filled out and signed the paperwork himself, making it look like the job was completed.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 27, 2025
