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312 S Division St Reviews
Read reviews from customers who used our services at 312 S Division St
Total reviews
81
Average Rating
3.9/5
Doug B,
Customer service response - We appreciate your honest 3-star rating. We would love to learn more about your experience with Sears Appliance Repair and how we can make it better. Please reach out to us at https://www.facebook.com/SearsHomeServices/ so that we can address any concerns you may have. Thank you for choosing Sears Appliance Repair, and we hope to provide you with a more satisfactory experience in the future.
Sears Home Services on 1707176845640
Quote was way to high
charles D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764911063068
Friendly enough. But should have actually pulled dishwasher out from the wall to find the problem. Problem not solved or discovered by the tech and that’s what I thought I was paying for.
R.C. P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307048245
The email that I got to repaired. However, the refrigerator is still does not work and the email did not specified details or parts if needed. Hopefully we can get this address.
Javier G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775436215327
You cant talk to a real person everything is AI now. The 'time frame' you have to be available is 8am to 5pm. But the technician doesn't notify you if they are on the way so you cant leave the house or do anything other than wait by the door all day because you don't want to possibly miss them. My apt was canceled right at the end of the day & rescheduled for the next day. Still no show the second day. I can't sit at home 8-5 multiple days in a row waiting for santa clause to show up if a technician actually exists. A shorter timeframe would be great or a notification from the technician that they are on the way. Any communication would be better. I'm just going to buy a new appliance if I can't find another company to do the repair.
Rob W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769047128829
First time I scheduled they said estimate time was around 3 pm then they sent a message that they weren’t going to make it. So we rescheduled for the second time and they said no one was home. When we missed work to wait for an estimate time between 8-5 pm. We decided to schedule one more time which was today. Again they said knock, knock no one was home? I miss work to wait around for the technician to arrive. Schedule if you want to waste your time waiting around. It’s pointless to buy warranties! I want to talk to a real person when I call back not an AI.
Sonia A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768960562947
The washing machine did not work the person fixing the washing machine fixed the wrong part.
Maria P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765769013690
On 10-21 I requested a repair for my washing machine through an extended warranty. On 10-23 Harley arrived and diagnosed the problem and ordered a part. It arrived the next day. Between 10-21 and 11-18 there were six rescheduled visits. Harley finally showed up on 11-18 and discovered we were sent the incorrect door boot part. He reordered the part and we received another door boot. Again it was the incorrect part. I had another repair visit scheduled For 11-25. Again nobody showed up I did call the phone number Harley gave me on three occasions. It went to voice mail and I never received a return call. AFTER ONE MONTH I STILL DO NOT HAVE A REPAIRED WASHING MACHINE. NOT A GOOD EXPERIENCE. I tried to call the Sears repair company and was unable to talk with a real person. Only an AI Computer. This sucks
Dennis D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641054
Not satisfied at all . Arrival time is not a certain time mine was from 8am-3pm and he arrived after 3:30 technician was informative but that’s all he did
Maria M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763691325132
Nobody showed up. Not a reliable service. No communication.
Elaina M,
Customer service response - We apologize for the trouble you've faced, Elaina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758589421773
