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1999 Memorial Dr - Ste 2 Reviews
Read reviews from customers who used our services at 1999 Memorial Dr - Ste 2
Total reviews
83
Average Rating
4.6/5
Karen F,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174377001
Christine F,
Customer service response - A big thank you, Christine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707175597381
Stephen M,
Customer service response - Thanks for the great rating, Stephen! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1766025383199
The repairman was amazing!! However I was not to impressed with Sears’ AI customer service.
Christopher N,
Customer service response - Thank you for your feedback, Christopher! We're glad to hear the repairman made a great impression, and we're sorry for any issues with the AI customer service.
Sears Home Services on 1761786685425
Sharon M,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1729743738998
Arrival was a bit later than expected but service was great.
scott G,
The repairman was great. 5 stars for Tom. But he was only here for 15 minutes but the labor cost was $397.00. Or $26.50 per minute. I would advise people the service is great but the labor cost is extreme.
Rosemary B,
Literally can't get a human on the phone! I'll take my business somewhere else, and be sure to never refer this company.
Patrick C,
Customer service response - We apologize for the trouble you've faced, Patrick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778114248757
The actual technician was good, but the overall service was so inefficient. This took 5 times for the tech to come out because of the worthless AI system Sears Home Services use. I had to schedule and tried leaving notes, but they were never read by an actual person. The tech showed up and didn’t have parts so it took another trip. Also one time we were scheduled and the tech did not show, but he said it wasn’t on his schedule. We will not use Sears Home Services again.
Dennise W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357516
STAY AWAY FROM THIS BUSINESS! If we could choose ZERO stars, or better yet negative stars we would. We’ve been living with a broken refrigerator now for two weeks, and this company has promised us an appointment four separate times, canceling last minute the day of, each and every time. There is no explanation for the cancellations. You can’t reach a human being. They don’t return calls. Everything is online. There’s nobody to complain to. If you have any other options, I highly recommend using them! This is not the reliable Sears company that people trust and love.
sue C,
Customer service response - We apologize for the trouble you've faced, sue. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735274810016
