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1999 Memorial Dr - Ste 2 Reviews
Read reviews from customers who used our services at 1999 Memorial Dr - Ste 2
Total reviews
88
Average Rating
4.6/5
Arrival was a bit later than expected but service was great.
scott G,
The repairman was great. 5 stars for Tom. But he was only here for 15 minutes but the labor cost was $397.00. Or $26.50 per minute. I would advise people the service is great but the labor cost is extreme.
Rosemary B,
Literally can't get a human on the phone! I'll take my business somewhere else, and be sure to never refer this company.
Patrick C,
Customer service response - We apologize for the trouble you've faced, Patrick. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778114248757
The actual technician was good, but the overall service was so inefficient. This took 5 times for the tech to come out because of the worthless AI system Sears Home Services use. I had to schedule and tried leaving notes, but they were never read by an actual person. The tech showed up and didn’t have parts so it took another trip. Also one time we were scheduled and the tech did not show, but he said it wasn’t on his schedule. We will not use Sears Home Services again.
Dennise W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357516
STAY AWAY FROM THIS BUSINESS! If we could choose ZERO stars, or better yet negative stars we would. We’ve been living with a broken refrigerator now for two weeks, and this company has promised us an appointment four separate times, canceling last minute the day of, each and every time. There is no explanation for the cancellations. You can’t reach a human being. They don’t return calls. Everything is online. There’s nobody to complain to. If you have any other options, I highly recommend using them! This is not the reliable Sears company that people trust and love.
sue C,
Customer service response - We apologize for the trouble you've faced, sue. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735274810016
If we could have kept our original appointment it would have been better. See waited an extra three weeks to get our washer repaired.
Randy H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734664108823
It has not been repaired and I’m still waiting (1week today) to hear from sears on what they are going to do knowing the part is no longer available!
Jen C,
Customer service response - We apologize for the trouble you've faced, Jen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498815633
An absolute nightmarish waste of time, still waiting for a refund for the EIGHT WEEKS of failed repairs and $430 in charges. You're better off just buying a new appliance than working with Sears.
David W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718154312782
