364 Swanton Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Patrick M
My induction range is happy again, just in time for Thanksgiving.
Amosandpaula H
Tom provided efficient and professional service.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about Tom's efficient and professional service.
Sears Home Services on January 16, 2024
Charlene B
Very polite only took him a few minutes and fixed it
Customer service response - We're happy to hear the repair was quick and the technician was polite, Charlene. Thank you for your feedback.
Sears Home Services on April 13, 2025
Robert F
Sears scheduling did a very poor job. I change the date of the appointment and they never change it in the system.
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 29, 2024
David B
Service technician very rude and didn't even know what he was there to work on.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 13, 2025
Matthew B
This saga begins 2 years ago when i bought an LG Fridge. Well LG fridges suck, dont buy LG products, they are trash. My initial thought was to get the fridge repaired. I then learne dall about LG and how these fridges are awful. Only Sears A and E would touch this thing. Sears then charges me $150 just to come out, understandable. You would think that having provided my fridges info they would come with parts. No they didnt. The repairman they sent came in. Looked at the fridge and said the compressor is dead and i need a new one. No tools, no measurements, the guy sidnt even look at the compressor. The repairman says itll be +$1200 and he will need to order parts. I give him a check and he leaves. A month later and 2 cancelled repair appointments due to not having parts some things begin to arrive. At this point I haven't had a fridge in 6 months. Ive had it. I just want my money back so I can buy a new fridge. Sears demands i ship back the parts. Sure, I send them and refuse shipment on the last part. Months go by, I call again. They claim they never got them. I hunt down and email them the reciepts. Silence. Months go by. I cant get them on the phone, i cant get replies. At this point ipl probably have to go to small claims court to ever see me money again. Sears A&E is a scam. They sold me on a repair rhat from I hear wouldn't last. Dragged ass for months about doing it and have now stolen my money. These people are predatory. Do not trust them and call a local repairman.
Customer service response - We apologize for the trouble you've faced, Matthew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 08, 2025
Heather C
My installer caused a fire and then reschedule 3 different times. Never showing up. Hotpoint delivered me a new dryer.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 09, 2025
Besima K
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 30, 2024
Persephone L
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on September 26, 2024
Heinz R
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 24, 2024
