364 Swanton Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Heather C
My installer caused a fire and then reschedule 3 different times. Never showing up. Hotpoint delivered me a new dryer.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 09, 2025
Besima K
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 30, 2024
Persephone L
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on September 26, 2024
Heinz R
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 24, 2024
Patricia H
Our dryer is still not working, and the repair technician can't figure out what's wrong with it. Since we've been drying to use our extended warrant with no positive results since March 30th, I believe it is time for Sears to cover the expense of a replacement.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 19, 2024
Keith S
I was overcharged for labor
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 22, 2024
Joanna C
I got a text at 12:40 saying the tech was on their way, at 2:45 I got another text asking me to rate the technician as they had finished and left. NO ONE HAS SHOWN UP!!! So how do yo rate a tech that hasn’t been here today!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 19, 2024
Anne R
Repair man was lovely and easily found the sock in the filter that was blocking draining HOWEVER the Filter was not reinserted correctly...they may have wrecked the gasket... and now it is leaking. they cannot send anyone to fix it for another week!
Customer service response - Thank you for taking the time to bring this to our attention, Anne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 03, 2024
jim M
Almost a month out to schedule an appointment for a repair to washer.
Customer service response - Thank you for taking the time to bring this to our attention, jim. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 26, 2024
