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155 Dorset Street Reviews
Read reviews from customers who used our services at 155 Dorset Street
Total reviews
435
Average Rating
4.8/5
Disappointed
Did not install the component properly and now the dishwasher doesn't work. This has happened before with another appliance.
Brian B,
S Burlington, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710884864898
More information needed for approval of estimate.
In reference to Order Number: 000767044701476. My rating is based on information needed. I will change the rating after I receive the information below. My Sears Home Warranty cannot approve the estimate for the repair of my clothes washer until they receive the following information from Jeffery, the service professional. (Diagnosis on 2/15/24): •Diagnosis of the issue- what caused the drain pump to fail? •Location of the item Please advise Jeffery and get this information to me as quickly as possible. It must be on a service company letterhead (logo) , name, address, and phone number.
Joyce F,
Hardwick, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708126313883
Very disappointing - Sears service caused worse problem
After many delays and postponements by Sears, beginning in July, your technician finally came on October 6 to repair the door hinges on our LG dishwasher. The dishwasher had been working normally prior to that. Only the door hinge was the issue. After your technician left, during the first load that we ran, the dishwasher stopped working. It began making a very loud buzzing / whining sound and would not complete the wash cycle. Repeated attempts to run it all had the same result. I have contacted your technician repeatedly by text and phone messages, but he has not responded. This is unacceptable. The machine was working properly before he came to fix the door and immediately after that it stopped working. This is almost certainly not a coincidence. The overall experience with Sears service has been terrible and unprofessional.
Yuri Z,
Morrisville, VTCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1697578625361
Terrible service
Tom was unable to fix my AC then put in the technician report on the invoice that the customer declined service which is TOTALLY FALSE!!!! It seemed like he had never worked on this model GE air conditioner and he didn't know what the error code that was displayed, E14 was or what it meant or how to fix the unit.
Jonathan H,
Essex Jct, VTCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695683601499
Machine STILL not fixed
Nice guy, but… machine quit almost as soon as he left.
Robert B,
Burlington, VTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694293450026