Appointment Lookup
802-552-4364
155 Dorset Street Reviews
Read reviews from customers who used our services at 155 Dorset Street
Total reviews
435
Average Rating
4.8/5
Tom actually did not come to my apartment
My repair appointment has been rescheduled for an earlier date which was great. However when Tom contacted me that he was on his way and confirmed the address, there was not an apartment listed. So he informed me he could not come because of that. When I asked why he could not just add the apartment to the address he became irate and told me if I was going to question him I should be careful as he was the only repair person for the area. When I called the Claims number I was told that the apartment number was on the claim and that they would contact me to see if it was possible to get another repair person. Finally the next day I received an email stating that the fridge had been deemed irreparable and I would receive a refund.
Cameron F,
South Burlington, VTCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1775512241959
Service
Technician stated he was not GE Certified. My washer is GE. He said he "thought" the motor was going & recommended using appliance until motor died & purchasing LG washer. No service was rendered. I continued to use washer until yesterday (2/28) 12 days after service call & it sounded like a belt snapped during final spin. Extremely dissatisfied with technician.
Kathy D,
South Burlington, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1772502080801
Liar
Once again Roger did not show up. He has done this four times to us. I cannot believe he hasn't been fired yet. This company and their technicians are a scam.
Christopher O,
Morrisonville, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772492294344
Technician Never showed up for appointment - Lied
Made appointment twice today while at the house waiting for him . He never showed up . No tire marks on snow . Lied about coming to appointment twice today.
Bala K,
Lake Placid, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771464685112
Door does not shut properly
The person came for few minutes and he left without even doing anything
Nael S,
Milton, VTCustomer service response - Nael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768429949370
Unhappy
Your serviceman thought that he was all-knowing but he was non-listening. He tried to convince me that my GFI sockets were causing the problem he was wrong the dishwasher is faulty. Now I'm sitting here with a dishwasher that doesn't work and Thanksgiving is next week. The electrician said that the outlets are fine even though he changed my GFI behind the dishwasher but he said that they are fine the dishwasher is faulty like I said like I tried to tell your technician. VERY BAD!!!!
Ray R,
Plattsburgh, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764041852706
Didn't show up.
Very dissatisfied with my service, seeing as nobody showed up for either of the two appointments I made. So much for having a protection plan on an appliance.
Jessica B,
Plattsburgh, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752882749754
Refrigerator Repair
Thank you so much for my much needed repair on my refrigerator.
Deborah T,
Williamstown, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734742956506
Stove repair
Scott was very timely and called in advance to let me know he was on the way. He cleaned up after himself and was courteous. I am reluctant to leave this review because I do not believe he was at fault when repairing my stove, but it still shuts off during use. I am unable to use my oven at all. I had the oven repaired last year and it stopped working reliably in March of this year.
Amy L,
Barre, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724370691618
Freezer repair
He was very aggressive, accusatory and rude -saying I was "demanding" to have the gasket on my freezer changed, and he claimed the problem was that I need to defrost the freezer.( even though there was NO frost near the lid !!) He seemed to not understand that I am the PAYING CUSTOMER and should be spoken to courteously…. I would like to speak with someone about this issue.
Anne M,
S Burlington, VTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722550141084