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155 Dorset Street Reviews
Read reviews from customers who used our services at 155 Dorset Street
Total reviews
435
Average Rating
4.8/5
Annual maintenance check of dishwasher, washer and dryer
Scott was efficient and personable. He fixed a dishwasher rack and made a call to add our gas range to the service call because we had an issue with the oven last night. We look forward to his return later this month to make the necessary repairs on the gas range.
Bonnie K,
Waterbury, VTVery professional
Scott did a great job and was very nice. He explained what happened and did the job quickly.
Sandra S,
Waterbury Center, VTJeff was great
Jeff was great and knowledgeable. Fast and easy. Thank you.
Andrea S,
Hyde Park, VTGreat!
He was great! He was very personable and was straight forward.
Dan,
VTHe was good at his job. Well ready to get to work. And neat.
The tech Roger I. Is good. The problem I have with is the system to get a tech out here. First there's no way to communicate with someone to answer a question, and the system hangs up on you. Nice job. I will not renew this contract.
Charles S,
Morrisonville, NYReview
Communicated what he was doing and why. Did it efficiently where he was in and out within an hour.
Lauren D,
Newport Ctr, VTProfessional technician
Tom was outstanding! Lately
Gina B,
S Burlington, VTJeffery-5 stars. Sears Home Services-0 stars.
Jeffery's service was fine. He was polite and he repaired the washer drain pump. However, I will NEVER use Sears Home Services again or any company that I cannot talk to a human during the process. This company is all online and there is no way to communicate directly. After calling the only number listed, it refers customers to a "check the box" to schedule an appointment. Then the emails and texts start coming. My appointment date would be confirmed and then turned around and canceled. I went through this over and over. I have (soon to be had) a Sears Home Warranty and had to submit an estimate to be approved before service could proceed. I paid Sears Home Service the $99 diagnostic fee and got the approval from my Sears Home Warranty the day after the diagnosis. But I had no way to get in touch with Sears Home Services so that I could pay parts and labor upfront as is their policy and we could move forward in a timely manner. Instead, I finally rescheduled an appointment online with no way to communicate to get the part ordered and paid advance. (BTW: the diagnostic fee kept changing before my eyes from $99 to $109 to $119). This process has taken 2 months to finally get the repair. TWO MONTHS WITHOUT A CLOTHES WASHER! This is unacceptable and could have been much sooner if I could have talked to a person to get the transaction rolling. How do I get ahold of someone if the repair fails? Because of their lack of concern for their customers, I will not be using this company again.
Joyce F,
Hardwick, VTService Call for Kenmore Fridge/Freeze
Tom called prior to arriving with plenty of lead time & arrived on time. He professionally diagnosed the problem in a very timely manner and resolved the issue by offering a new unit after establishing my unit could not be repaired. I am quite happy & satisfied with Tom's work and professionalism.
Bernie K,
Jeffersonvlle, VTOwner
He was polite and very efficient. He found the problem quickly
Connie R,
Elizabethtown, NY