1206 Greenville Ave Reviews

Serviceman was here right at 8 am, diagnosed quickly. No parts were needed, and was reasonable in fees.

Ok but not willing to looking into issue

Was a total failure, got a text your next. Never showed up just like the last appliance they were to work on. Said couldn’t find our house! You have my number just call for clarification. Because of this repair service we’ve now gotten TWO replacement appliances from the manufacture because this service isn’t service. And to boot we got an invoice to pay!!!

This is probably the worst experience I have ever had with a repair service. The window of time for arrival between 8:00 am and 5:00 pm is ridiculous. The first technician berated the manufacturer of my refrigerator for having an outlet into which a diagnostic device can be attached to assess the issue. I was then told that he does not have the tool because his company was unwilling to pay a $40 per month fee. He had to guess at the parts needed and have them ordered. The parts were shipped to my house and a different technician arrived the following week. He was not aware that anyone had been there previously, what the problem was, or that I already had parts. He constantly complained about the design engineers of the product. He told me it was fixed. It was not. He then made an adjustment of some sort and asked me to check it again. This time it worked, but three hours later it was not working. I called the next morning and was scheduled for another service two weeks out. Ridiculous customer service!! If I could give them a zero ration I would,

If I could give less than a one I would. AI was terrible! It kept telling me that I could have an earlier appointment and when I would reply yes I want an earlier appointment then it would never respond back. The technician that was sent to me was terrible as well. He could not figure out what was wrong. He was mad that there was no test mode on the machine. He said all brands were junk and he was unable to fix my washer. He then sent in a diagnosis that my washer was unaccessible. Not true…it was very accessible. With a different company the second technician was very able to fix my washer.

I made an appointment a week in advance and they told me they would text the day before with a timeframe, as a reminder. They texted us the day before saying they would be there from 8am-5pm and that they would text us 30 min before the technician was on his way. Waited ALL day, I finally called around 4:15pm and the rep said she didn't have a technician scheduled to our home address and she could schedule me for the following week. NO THANKS!!!!!!!!!!! Just to speak with someone on the phone takes forever.

The tech was hour and half late did not call or text or anything. Did not introduce himself when he finally got to the house. Was rude. Came to repair a built in dishwasher that was not turning on. When he asked where the power was, we showed him the breaker box and he stated that he doesn’t do electrical. If it was my choice I would not have Sears back in my home again. A couple of days later I received an email about a form I signed. I never signed anything. I wasn’t shown anything to sign.