1206 Greenville Ave Reviews

Worst ever! Got an automated message stating technician would be here between 7:30 and 8:30 am. Then got another message stating it would be between 8:30 and 9:05 am. At 2:30 pm an incredibly rude technician called stating he would not be coming because the repair order stated it was for a washer when it was actually for a dryer. All the paperwork and emails that I received prior stated dryer, nothing about a washer. Even had the model number and the exact issues listed with the dryer. He stated I would have to call assurant and resubmit the claim. When I called assurant they had received a document stating the tech reported that the dryer was inaccessible and that’s why he couldn’t repair. He blatantly lied to both me and assurant. He never came to my house. Worst experience ever and a waste of my entire day!

My review is of the service provided by SEARS Appliance Repair, not of Al the repairman. The repair was for a refrigerator bought through Best Buy. The Best Buy warranty used AIG insurance, who subbed out the repair to SEARS. SEARS canceled my first appointment with no warning, for what they said were "unforeseen circumstances" and then rescheduled it to a date they picked, with no input from me. I received daily automated reminders of the upcoming rescheduled repair for the whole week prior. Then on the day of the rescheduled repair (which was to be sometime between 8am-5pm), I get an automated message at 4:41pm saying the repair was again "canceled for unforeseen circumstance." The repair was re-rescheduled yet again for a week later. I get no further reminders of the new re-rescheduled repair appointment. In the meantime, I asked Best Buy to hire a local repair company instead. I thought the re-rescheduled repair had now been canceled with SEARS. But then at 7am this morning I get an email saying the repairman would at my home between 9-10am today. I then tried to cancel the supposed repair appointment, but the SEARS website said I could only cancel it through the insurance company. Absolutely ridiculous!!! Not a single actual person could be reached at SEARS about the repair; they were fully automated by phone, text and email. Even the texts I got from SEARS were AI generated. SEARS canceled, multiple times, with no explanation, and then wouldn't even let me cancel the final appointment that should not have been happening anyway. Do NOT use SEARS for appliance repairs!

Be aware that sometimes these big companies will only send a tech to try to sell you their appliance warranty versus doing a quick fix on a reasonable price. The price to repair my washer was going to be almost as much as to buying a new one. So I declined the repairs. They charge you an automatic $120.00 diagnostic fee. Which was a whole lot of nothing.

The first I heard from Wayne or anyone was at 4:30 on the day my washer was to be serviced. He had the wrong address and was an hour away. I get to start the process all over again. Assurant gets a minus 5 stars. They need to hire people who speak English. They need to check information. I had just changed the address on my Assurant dashboard within the last month. My dryer and washer have broken down in the last month. They are both still not repaired. My time has been wasted repetitively. I am very disappointed with this product protection plan.

Staunton store does not exist

Explained service order was placed today, 5/29/24. Came anyway but could not proceed without an order??? My washer is still not fixes!!

They don't show up to appointments. If you call and get through to a live person they will put you on endless hold or tell you they will have dispatch call you immediately.

Not at this address for more than 8 years. SCAMMERS

Took 5 weeks for my repair to completed. Contractor showed only 2 out of the 5 times he was scheduled.