1423 N Mecklenburg Ave Reviews

The repair took two trips and a month to complete. He was very nice and this may not be his fault but we went without a working washing machine for a month.

So far there have been 6 scheduled appointments with Sears Repair. They have rescheduled 5 times, working on 6th now. I am two hours away from the appliance that needs repaired. I drive to the location only to get a text from Richard an AI, to inform me they cannot show AGAIN and give me dates to reschedule. I chose the date, they confirm, I drive two hours only to get the message again. A repairman showed, ONCE, to diagnose and order the parts. The parts arrived at my house two weeks ago. Since then, the appointment has been rescheduled three times. It has been about 5 or 6 weeks waiting for this repair, in the meantime I have not oven for this long. Stay tuned as I will update when they finally show to complete the job. In response to your reply, I believe all these responses are AI. The place where the appliance is being repaired is 15 minutes down the road; I went to the actual address for Sears Appliance Repair La Crosse on Mecklenberg Ave and there is a furniture store, no Sears repair anywhere in the area. I am not calling this number; I am sure it is automated as well. Since dealing with this company, I have only talked to one real person, the tech who came out that one time. Other than that, no real person has ever answered the phone. It will not let you get a real person. If they really feel strongly about their apology they should be calling the customer. Update: 3 weeks later. The Technician, Muhammad G did a great job. The company itself still gets a one star, zero if I could. They canceled and rescheduled 2 more appointments to replace the parts since the last review. This company is run by AI, besides the technician is the only person I talked to the entire time. No personal accountability at all. Terrible company and besides the technician terrible service.

Less than 10 min at my home and said they didn't have time to troubleshoot problem

This place is a scam. I have taken three different days off of work for them to come fix my appliance, all three days they tell the warranty company they were here and unable to access the machine… NOT TRUE! They never even showed up. They are all scam artists and liars.

I filed a claim 9/13/24 and scheduled an appt. No one showed. Them a representative deleted my claim and filed a new one. No one ever contacted me and when I spoke to representatives online and by phone they couldn’t provide an update and were rude. Scheduled another appt- no show. Scheduled another and was called the day of saying it was cancelled cause the technician had a family emergency. The following week the technician came and told me that was a lie- his supervisor sent him to another location. He looked at dryer and ordered parts and a week and a half later they fixed it. I was without a dryer for 40 days! Will never buy from Lowe’s again! The technicians that came to my home are 5 stars- everything else sucked!

I am totally disappointed in Sears and Choice Home Warranty. I have been with out my air conditioner for about 7 or 8 weeks maybe longer. But these 2 can not work together at all. You tell me whats hard about that. My next appointment is Aug. 2 they came by on the 5 of July told Choice it was fixed so I was told by Choice. So now I have to wait till Aug. 2 to maybe get it fixed. I am so done with both of them. I have some medical issues that this heat makes thing worse. So here I am sitting in front of 2 fans and a portable air. Legs above my heart due to major swelling from some of my health problems. I feel it’s no need to say more. I hope both company’s read this but it’s nothing they have not heard.

Service tech did not show up.

We waited 11 days for service. When they arrived. Open our washer shook the drum and wrote up 1, 750.00 repair quote. I explained to them the problem on repair application. Sears repair man knew our washer was beyond repair after reading application. Yet it cost us 11 days and 129.00 and he never if touch a tool. Not even a screw driver. Never Again Sears. I Was a faithful customer.