1423 N Mecklenburg Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Amica C
Less than 10 min at my home and said they didn't have time to troubleshoot problem
Customer service response - We apologize for the trouble you've faced, Amica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 23, 2025
Jim T
This place is a scam. I have taken three different days off of work for them to come fix my appliance, all three days they tell the warranty company they were here and unable to access the machine… NOT TRUE! They never even showed up. They are all scam artists and liars.
Customer service response - We're really sorry to hear about your experience, Jim. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 06, 2025
Adele L
I filed a claim 9/13/24 and scheduled an appt. No one showed. Them a representative deleted my claim and filed a new one. No one ever contacted me and when I spoke to representatives online and by phone they couldn’t provide an update and were rude. Scheduled another appt- no show. Scheduled another and was called the day of saying it was cancelled cause the technician had a family emergency. The following week the technician came and told me that was a lie- his supervisor sent him to another location. He looked at dryer and ordered parts and a week and a half later they fixed it. I was without a dryer for 40 days! Will never buy from Lowe’s again! The technicians that came to my home are 5 stars- everything else sucked!
Customer service response - We apologize for the trouble you've faced, Adele. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 23, 2024
Mary G
I am totally disappointed in Sears and Choice Home Warranty. I have been with out my air conditioner for about 7 or 8 weeks maybe longer. But these 2 can not work together at all. You tell me whats hard about that. My next appointment is Aug. 2 they came by on the 5 of July told Choice it was fixed so I was told by Choice. So now I have to wait till Aug. 2 to maybe get it fixed. I am so done with both of them. I have some medical issues that this heat makes thing worse. So here I am sitting in front of 2 fans and a portable air. Legs above my heart due to major swelling from some of my health problems. I feel it’s no need to say more. I hope both company’s read this but it’s nothing they have not heard.
Customer service response - We're pleased to hear your positive words about Fred but sorry about the ongoing issues with your air conditioning. Thank you for your patience and understanding as we navigate this situation.
Sears Home Services on July 07, 2024
Miles S
Service tech did not show up.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 21, 2024
Roger R
We waited 11 days for service. When they arrived. Open our washer shook the drum and wrote up 1, 750.00 repair quote. I explained to them the problem on repair application. Sears repair man knew our washer was beyond repair after reading application. Yet it cost us 11 days and 129.00 and he never if touch a tool. Not even a screw driver. Never Again Sears. I Was a faithful customer.
Customer service response - Thank you for taking the time to bring this to our attention, Roger. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 15, 2024
