1423 N Mecklenburg Ave Reviews

Scott was very thorough. He cleaned parts of my fridge that other technicians never did. He is very professional and knowledgeable. I give him a 10!

Very professional and efficient.

Our technician was very polite, professional, and knowledgeable.

Great job polite

Repair guy polite. Wasn't able to fix

He wasn't told I had geothermal heating and cooling system and said he was not too familiar with it. I can't blame him for that.Six weeks later(9-9-2025) After sending another tech early Nov. (no experience on geothermal , either) Choice Home Warranty sent a third man out. Took them 23 daYS ON THE FIRST TECH. GOT MY OWN TECH ABOUT jULY 11-12.SAID i HAD A BAD FREON LEAK. 90 degrees IN THE HOUSE THEN so he added some. Lasted 4 days for $365. When chw sent third man I got kinda of a nut. Said some off the wall things Went to my shed to get him an extension cord and when we got back outside he told me I had snakes in the barn. That wasn't news to me but his reason he gave for knowing it was he heard them crawling. chw disapproved my claim on what they said was improperly installed compressor. After 21 years of great service my compressor was improperly installed?????????????? They said that I and others had told them this. They lied big time. I know I didn't tell them that and I have talked to three tech ( counting the man I hired) who said they didn't tell them that. Still can"t locate the sears guy. I think if you deal with choice home warranty you are dealing with some dishonest people. Although the techs told me I cou,ldn't find parts account my unit was too old that it needed to be replaced. chw didn't like that. To add to the frustration, I gave the sears guy a check for what I owed him the day he was there. Couple weeks later I got a bill from them. Said it had to be an electronic check (A what????) Called the # on the bill and gave them my credit card #. Today 9-9-2025 I got another bill. And chw says to get a warranty and save yourself a headache down the road. As of now everything is up in the air. But I think a lawyer is in the works. Well, good luck if you deal with choice home warranty.

My technician was excellent but it took a month to get someone from the Choice Home to come to my home. I ended up hiring a HVAC person to charge my AC unit, costing me 200.00. It was that or roast.

Nathan came to repair my washing machine. He had the part and repaired the machine in 15 minutes. I was very happy because I had laundry ready to be washed. The price for both parts and service were very high but the service was exemplary. Thank you Nathan for a job well done.

Although I understood what the tech was saying about our service situation, I was put off by his condescending behavior and laughter. After he left, he sat in my yard for half an hour on his phone. I actually went to check on him to make sure he didn't have a medical emergency.