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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
431
Average Rating
4.5/5
Horrible
Could have diagnosed the problem over the phone. Didn't even help me pull the frig out or put it back again. Never will call Sears again.
Kevin H,
Oakton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1703726981506
Not knowledgeable and rude
The technician chose to avoid the problem my machine had by putting it in a rinse spin cycle . The argument became bad when he told me my machine cannot wash blankets or beddings. He even suggested I need to wash those manually outside and if I had a problem call Kenmore brand. I kicked him out of the house. The technicians who came before him were very respectful and knowledgeable. This guy….horrible and disrespectful.
Grace H,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702679922559
wasted time
ordered a part and it took more than a month. When the technician revisit with the part and he said it looks like it's not the part issue without even replace it.
Chanseung G,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1702421233847
Not impressed with Abdul's Service
During Abdul's repair visit with our washing machine - keep in mind this is the third technician that has came out - found the same problem the other two technicians found, unbalanced load in the washing machine. He explained to my wife that she will not be able to do full loads again. Then proceeded to have her put five items in the washing machine, put it on express wash and said the machine and control panel works fine. He did not use the parts ordered by the previous technician and took the parts with him. After Abdul left, my wife did a normal load. After 10 minutes the machine stopped, repeating the same issue since September 20. Control panel stopped working and left the clothes soaking in a washing machine tub of water. Again, she had to go through the whole process of draining the machine. We were told by the other two technicians that the issue is with the control panel, since they are no longer made and are refurbished. This issue will keep repeating since it is an electronical sensor issue. If Abdul would have done his due diligence properly by asking my wife to do a normal load, he would have found this out. Unfortunately, I now have wait 24 hours to call a fourth technician out, then wait another few more days to be dispatched to look at the same problem since September 20th. Keep in mind, we have to go to the laundromat at least twice a week to wash our clothes (family of six). As a Sear Home Warranty member, I find this frustrating. We are to the point of calling a third-party contractor to assess the washing machine and file complaints to Virginia's Dept. of Insurance and the BBB due to Abdul's negligence.
Frank,
VirginiaCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1699570642703
4 visits by Sears service technicians and repairs not done
The latest tech said the washer was fixed, we immediately put a load in, it completely filled the tank although it was a small load and would have overflowed if we hadn't stopped it. I called the tech but of course he didn't answer.
Lawrence S,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047226728
Unprepared, unprofessional
This tech was not prepared with the tools he needed and left a mess while leaving. He asked to borrow my tenant's vacuum, borrowed a knife and soiled several new wash cloths of my tenants. He left a mess with the old parts scattered and charged an additional fee for cleaning the dryer even though the service was paid for in full during the first visit from a different technician. Ill probably be canceling my sears warranty based on this experience alone.
Jitender,
Herndon, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698879265993
Totally wrong!
He told us the last technician from Sears didn't know what he was doing and there was nothing wrong with our washer but we didn't know how to use it. He left with the parts that the first technician ordered. We immediately put a new small load in and once again the washer locked up and refused to complete the cycle. I immediately called the technician back and of course he didn't answer or return my call. So, a full week after calling our Sears service warranty, two visits, we still don't have a working washer.
Lawrence S,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096719139
Work not completed
Not happy. Repairman did not know how to look up serial/model numbers Left before completing repairs. I was upset and yelled—not my best day, but after 3 appointments i still have a broken dryer. Please help.
David C,
Reston, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697665162071
Worse agent
The agent was super rude and couldn't understand his language didn't fix the problem he said it's electric issue not coming to ac
Najib A,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999251468
The worst
They arrived and at least one of the guys smelled like he hadn't showered in 3 days. They left without performing the service because I have two retrievers...both very gentle dogs and they didn't give me time, while I was also in the idle of a business call to get the dogs in the house...horrible!
Lisa B,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692223123126