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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
427
Average Rating
4.5/5
4 visits by Sears service technicians and repairs not done
The latest tech said the washer was fixed, we immediately put a load in, it completely filled the tank although it was a small load and would have overflowed if we hadn't stopped it. I called the tech but of course he didn't answer.
Lawrence S,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047226728
Unprepared, unprofessional
This tech was not prepared with the tools he needed and left a mess while leaving. He asked to borrow my tenant's vacuum, borrowed a knife and soiled several new wash cloths of my tenants. He left a mess with the old parts scattered and charged an additional fee for cleaning the dryer even though the service was paid for in full during the first visit from a different technician. Ill probably be canceling my sears warranty based on this experience alone.
Jitender,
Herndon, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698879265993
Totally wrong!
He told us the last technician from Sears didn't know what he was doing and there was nothing wrong with our washer but we didn't know how to use it. He left with the parts that the first technician ordered. We immediately put a new small load in and once again the washer locked up and refused to complete the cycle. I immediately called the technician back and of course he didn't answer or return my call. So, a full week after calling our Sears service warranty, two visits, we still don't have a working washer.
Lawrence S,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096719139
Work not completed
Not happy. Repairman did not know how to look up serial/model numbers Left before completing repairs. I was upset and yelled—not my best day, but after 3 appointments i still have a broken dryer. Please help.
David C,
Reston, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697665162071
Worse agent
The agent was super rude and couldn't understand his language didn't fix the problem he said it's electric issue not coming to ac
Najib A,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999251468
The worst
They arrived and at least one of the guys smelled like he hadn't showered in 3 days. They left without performing the service because I have two retrievers...both very gentle dogs and they didn't give me time, while I was also in the idle of a business call to get the dogs in the house...horrible!
Lisa B,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692223123126
The problem was not fixed and I cannot get a hold of anyone.
The problem was not fixed and I cannot get a hold of anyone.
Laura B,
Falls Church, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845401986