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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
431
Average Rating
4.5/5
Did not turn up
Did not turn up. Declined because it was a warranty service and he does not make same money as he was third party. We are paying all money to sears with no good service. Disappointed . This was done even after conforming appointment with sears
Raja C,
Herndon, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725055907580
Technician didn't show up
I had to reschedule my whole day to be home for the appointment and the technician never showed up, it was confirmed over 6 times Totally unacceptable and disrespectful for my time as a healthcare provider
Hisham B,
Oakton, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1724362191387
Terrible Experience
Using Sears was one of the worst experiences we have ever had. One technician did not tell us he was on the way and did not call us when he supposedly rang our doorbell and we did not answer. We rescheduled for the next day for the period 7-11am. When the technician did not arrive timely, Sears told me he was on the way. Bottom line, he never showed. I was told Sears made a mistake. We reschedule for the following Tuesday during a 12-4 window. I received a voicemail confirming the time. The website said the technician would arrive around 1:00. At 9:30am that morning, I received a message that the technician would be at my house shortly after 10am. My wife and I were not home. All of this follows a terrible process that required me to describe my appliance problem and provide the model information at least three times. We will never use Sears again.
Kevin W,
Vienna, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721175739841
Nothing done
He didn't even touch the equipment he said he is going to follow up
Ravi R,
Herndon, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721165280739
Hamayoon review
Was in a hurry to leave. Left washing machine with new problems that did not exist prior to his visit. Original issue was noisy spin cycle. He did a software update. Now machine freezes on Rinse cycle and we have to restart 2 or 3 times.
Michael B,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720735133250
Cook top unit
This guy had a big-time attitude, when I asked the question he did not have a proper answer. I would not prefer to have this guy again at my property Thank You
Anil G,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1711488643969
Fraud, unprofessional
The tech closed the ticket after payment and without fixing the fridge. Reporting fraud to the BBB and to Choice warranty
Joseph A,
Vienna, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707500352190
Water heater not fix!!!
This is the worst service 8th servies and problem still haven't been solve the water heater still leaking you guys also re scheduled a few times sit not show up the last 3 appointment this water weather have the same issue since October this is due for a replacement!!!!!
Amgad H,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706655611017
Disappointed, they inspected the Wrong system
Technician was Supposed to service the attic Carrier heat pump. Even gave them the model and serial number. He didn't. It was easier for him to inspect the basement furnace (Trane) and tell us to pay for another service call if we wanted the attic furnace inspected. We wanted the Carrier system in the attic inspected. The Renter at the house just didn't want to argue with the technician so the wrong system was looked at. It was a waste of my time and money since we had already had the basement system inspected by another company. We should be able to get Sears to do what we schedule them to do and inspect the Carrier heat pump in the attic.
John S,
Fairfax Sta, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706567151615
Microwave door needing repair
Abdul Aziz needed help finding my house. Required I go two blocks down street to help guide him to my house. Came inside and looked at interior of microwave. Seal which prevents radiation leak is broken. He declared glass seal cosmetic aspect. It is a safety feature for the microwave. I do not recommend Sears Service department. Poor service provided for customer.
Elnora W,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704753068707