Appointment Lookup
802-552-4364
12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
427
Average Rating
4.5/5
Hamayoon review
Was in a hurry to leave. Left washing machine with new problems that did not exist prior to his visit. Original issue was noisy spin cycle. He did a software update. Now machine freezes on Rinse cycle and we have to restart 2 or 3 times.
Michael B,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720735133250
Cook top unit
This guy had a big-time attitude, when I asked the question he did not have a proper answer. I would not prefer to have this guy again at my property Thank You
Anil G,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1711488643969
Fraud, unprofessional
The tech closed the ticket after payment and without fixing the fridge. Reporting fraud to the BBB and to Choice warranty
Joseph A,
Vienna, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707500352190
Water heater not fix!!!
This is the worst service 8th servies and problem still haven't been solve the water heater still leaking you guys also re scheduled a few times sit not show up the last 3 appointment this water weather have the same issue since October this is due for a replacement!!!!!
Amgad H,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706655611017
Disappointed, they inspected the Wrong system
Technician was Supposed to service the attic Carrier heat pump. Even gave them the model and serial number. He didn't. It was easier for him to inspect the basement furnace (Trane) and tell us to pay for another service call if we wanted the attic furnace inspected. We wanted the Carrier system in the attic inspected. The Renter at the house just didn't want to argue with the technician so the wrong system was looked at. It was a waste of my time and money since we had already had the basement system inspected by another company. We should be able to get Sears to do what we schedule them to do and inspect the Carrier heat pump in the attic.
John S,
Fairfax Sta, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706567151615
Microwave door needing repair
Abdul Aziz needed help finding my house. Required I go two blocks down street to help guide him to my house. Came inside and looked at interior of microwave. Seal which prevents radiation leak is broken. He declared glass seal cosmetic aspect. It is a safety feature for the microwave. I do not recommend Sears Service department. Poor service provided for customer.
Elnora W,
Chantilly, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704753068707
Horrible
Could have diagnosed the problem over the phone. Didn't even help me pull the frig out or put it back again. Never will call Sears again.
Kevin H,
Oakton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1703726981506
Not knowledgeable and rude
The technician chose to avoid the problem my machine had by putting it in a rinse spin cycle . The argument became bad when he told me my machine cannot wash blankets or beddings. He even suggested I need to wash those manually outside and if I had a problem call Kenmore brand. I kicked him out of the house. The technicians who came before him were very respectful and knowledgeable. This guy….horrible and disrespectful.
Grace H,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702679922559
wasted time
ordered a part and it took more than a month. When the technician revisit with the part and he said it looks like it's not the part issue without even replace it.
Chanseung G,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1702421233847
Not impressed with Abdul's Service
During Abdul's repair visit with our washing machine - keep in mind this is the third technician that has came out - found the same problem the other two technicians found, unbalanced load in the washing machine. He explained to my wife that she will not be able to do full loads again. Then proceeded to have her put five items in the washing machine, put it on express wash and said the machine and control panel works fine. He did not use the parts ordered by the previous technician and took the parts with him. After Abdul left, my wife did a normal load. After 10 minutes the machine stopped, repeating the same issue since September 20. Control panel stopped working and left the clothes soaking in a washing machine tub of water. Again, she had to go through the whole process of draining the machine. We were told by the other two technicians that the issue is with the control panel, since they are no longer made and are refurbished. This issue will keep repeating since it is an electronical sensor issue. If Abdul would have done his due diligence properly by asking my wife to do a normal load, he would have found this out. Unfortunately, I now have wait 24 hours to call a fourth technician out, then wait another few more days to be dispatched to look at the same problem since September 20th. Keep in mind, we have to go to the laundromat at least twice a week to wash our clothes (family of six). As a Sear Home Warranty member, I find this frustrating. We are to the point of calling a third-party contractor to assess the washing machine and file complaints to Virginia's Dept. of Insurance and the BBB due to Abdul's negligence.
Frank,
VirginiaCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1699570642703