Appointment Lookup
802-552-4364
12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
427
Average Rating
4.5/5
Washing machine
Never showed up. Once again Sears has failed to provide service.
Stennypauls S,
Burke, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748900203691
Horrible service
I would give them negative stars if possible. All your technician shows up without being prepared with knowledge or parts to appointment. They just show up look at it to collect their trip fee. You have sent technician atleast 5 times without fixing the unit. It is frustrating to use your service.
Rajat K,
Herndon, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740701022625
Double Oven repair
Came to fix stove and it still not working making a horrible noise now. Worst company ever for warranty work. Stay away from sears. Terrible I wish I could give 0 stars
Dominic M,
Vienna, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737421737020
Never again
I waited all day. I had asked for 7-11 am. He got here at 4pm only to tell me that the repairs were good, the smell of burning rubber was "normal" and that I actually needed a new motor! The motor issue was never discussed in Nov or during the parts installation on 2 Dec. I will never use Sears again. I wish I had my money back so I can get a new machine. I can't afford more repairs. I'm retired senior who was taking advantage of by crooked repair guys.
Judy C,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733361490901
disappointed
The control panel on my oven kept turning off. The technician showed up late, ran no diagnostics, said the problem was most likely an electrical issue and not the control panel, and recommended I contact an electrician. I followed his advice. After almost $1K in diagnostic testing, the two electrians found no electrical issue and concluded that the issue was the oven control panel.
Susan B,
Oakton, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733187119671
Service of my washer
It has happened twice that the technician never showed up and order was closed saying that technician has arrived at your property whereas no one was at my place. I had to follow up with your company and my home warranty company so many times with no positive outcome. I don't know what feedback can I give as since so long my work still not done.
Ilyas P,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726177147839
Did not turn up
Did not turn up. Declined because it was a warranty service and he does not make same money as he was third party. We are paying all money to sears with no good service. Disappointed . This was done even after conforming appointment with sears
Raja C,
Herndon, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725055907580
Technician didn't show up
I had to reschedule my whole day to be home for the appointment and the technician never showed up, it was confirmed over 6 times Totally unacceptable and disrespectful for my time as a healthcare provider
Hisham B,
Oakton, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1724362191387
Terrible Experience
Using Sears was one of the worst experiences we have ever had. One technician did not tell us he was on the way and did not call us when he supposedly rang our doorbell and we did not answer. We rescheduled for the next day for the period 7-11am. When the technician did not arrive timely, Sears told me he was on the way. Bottom line, he never showed. I was told Sears made a mistake. We reschedule for the following Tuesday during a 12-4 window. I received a voicemail confirming the time. The website said the technician would arrive around 1:00. At 9:30am that morning, I received a message that the technician would be at my house shortly after 10am. My wife and I were not home. All of this follows a terrible process that required me to describe my appliance problem and provide the model information at least three times. We will never use Sears again.
Kevin W,
Vienna, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721175739841
Nothing done
He didn't even touch the equipment he said he is going to follow up
Ravi R,
Herndon, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721165280739