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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
431
Average Rating
4.5/5
Problem is worse than before
Second time to try and repair the dishwasher. Did not seem to understand he'd been out once already and said he'd have to rest a part - which he hadn't, then couldn't figure out if the dishwasher was still made. Now in addition to the error the pump is making sounds so I turned the breaker off. You are going to kill this dishwasher with the lack of ability to fix it.
Mark G,
Fairfax, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1752703550911
Terrible experience.
This man did not even come into my kitchen nor did he assess my refrigerator. He pressured me into getting a home warranty that would not even be effective for 30 days or more. Not only did he pressure me into it, but he took my phone on two occasions and pushed buttons. I felt like I was completely taken advantage of I was charged twice for the visit and for the home warranty. I found this to be completely unacceptable and I am still waiting to hear back from customer service. This is not how you build trust with the consumer.
Melissa T,
Oak Hill, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752097185919
Bad customer service
Mr. Hamayoon had a very bad attitude. When I asked questions about my stove top he replied "I've been doing this for 16 years ". I let him know I'm just asking you a question about the issue, why is he so aggressive. He said I disrespected him for questioning him. I told him never mind I don't want the service anymore, he can leave. If this is the kind of customer service your technicians have, you have a big problem. I wish I could give zero stars.
Marilyn P,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749332191424
Terrible office and service personnel
The experience with your repair person was good, with your services it was terrible. Repairman was supposed to be there between 0700 and 1100. At 1110 when I called they changed it to 1145 at 1150 you changed it to 1310. I missed a doctors appointment you never once called and changed his arrival time. I have to pay for missing the appointment. He was there 15 minutes it was an electrical system problem. You charged me over $200. Terrible service
David H,
Burke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749072740534
Washing machine
Never showed up. Once again Sears has failed to provide service.
Stennypauls S,
Burke, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748900203691
Horrible service
I would give them negative stars if possible. All your technician shows up without being prepared with knowledge or parts to appointment. They just show up look at it to collect their trip fee. You have sent technician atleast 5 times without fixing the unit. It is frustrating to use your service.
Rajat K,
Herndon, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740701022625
Double Oven repair
Came to fix stove and it still not working making a horrible noise now. Worst company ever for warranty work. Stay away from sears. Terrible I wish I could give 0 stars
Dominic M,
Vienna, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737421737020
Never again
I waited all day. I had asked for 7-11 am. He got here at 4pm only to tell me that the repairs were good, the smell of burning rubber was "normal" and that I actually needed a new motor! The motor issue was never discussed in Nov or during the parts installation on 2 Dec. I will never use Sears again. I wish I had my money back so I can get a new machine. I can't afford more repairs. I'm retired senior who was taking advantage of by crooked repair guys.
Judy C,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733361490901
disappointed
The control panel on my oven kept turning off. The technician showed up late, ran no diagnostics, said the problem was most likely an electrical issue and not the control panel, and recommended I contact an electrician. I followed his advice. After almost $1K in diagnostic testing, the two electrians found no electrical issue and concluded that the issue was the oven control panel.
Susan B,
Oakton, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733187119671
Service of my washer
It has happened twice that the technician never showed up and order was closed saying that technician has arrived at your property whereas no one was at my place. I had to follow up with your company and my home warranty company so many times with no positive outcome. I don't know what feedback can I give as since so long my work still not done.
Ilyas P,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726177147839