Appointment Lookup
802-552-4364
12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
427
Average Rating
4.5/5
Microwave on the Go!!
Jamshid did a great job! Friendly and very efficient. But, not because of Jamshid, I will NEVER use Sears Repair again. It took over a month to get my microwave fixed. One reason after another. Your repairperson never showed up for appts on Monday and Tuesday (7am to 6 pm) of this week. We were not alerted until 6 pm for the two days. Two days of lost work. Finally Jamshid showed up on Wed and did a great job. Your customer service is unacceptable and I will never renew or purchase any contracts with Sears, ever again!!!
Dara M,
Fairfax, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760651367108
No show.
Saylor S did not show up. For the appointment. The app says he did but no service person has arrived.
Jeffrey K,
Burke, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759786068001
Terrible
Sears needs to have a live customer service department. Because it was impossible to contact a live person ahead of time, and because Sears's website made it impossible for me to update the service request to include instructions on how to get through the security gate (I tried multiple times and kept getting an error message), the technician arrived and did not know how to get through the security gate (all he had to do was give the name "Sears" and the property address to the security guard), called one time (and left no voicemail, so we had no clue what the purpose of the call was), then ignored the next 5-6 immediate call backs (which were first made within less than a minute of his original call). 20 minutes later, he called back and refused to return. Prior to that phone call, he had submitted an estimate that he said was "approved", which he signed, even though he never came to the property. During the phone call, he denied signing and submitting this estimate, maintained an attitude akin to "this isn't my problem", and then hung up on us. We have no way of addressing this with Sears because we have no ability to reach a live person. I had no choice but to arrange with my home warranty company to assign a different company instead. This whole experience was terrible and I will never use Sears again. I hope there is a live person at Sears who is able to see this review.
Katarina N,
Mc Lean, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1759181084554
No service provided
LG linear compressor is prematurely failing, a common, known problem with my 7 year old, Kenmore Elite model. Owners' Manual confirms 10 year warranty. AI agent stated repair tech would arrive with replacement part. He did not, and left without inspecting compressor or any other part of refrigerator. He also arrived late - outside of 4 hour repair window. He said he would return tomorrow (Saturday), but did not say when. All web links provided in texts from AI agent are broken.
Jeffrey N,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1758328944611
No show
You guys didn't show up. I have no idea how to get in contact with anyone. Cinch made this appointment. Tracker said you were here, but never showed up
Alvin A,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754517885914
Fridge repair
The repairman came and added more coolent, but this did not fix the problem. While the display on the fridge reads -6 and 34, thermometers placed in the two compartments reads 2 and 44. And ice cream when placed in the freezer is now soft. So I need a return visit.
R J,
Fairfax, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1754343454748
Problem is worse than before
Second time to try and repair the dishwasher. Did not seem to understand he'd been out once already and said he'd have to rest a part - which he hadn't, then couldn't figure out if the dishwasher was still made. Now in addition to the error the pump is making sounds so I turned the breaker off. You are going to kill this dishwasher with the lack of ability to fix it.
Mark G,
Fairfax, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1752703550911
Terrible experience.
This man did not even come into my kitchen nor did he assess my refrigerator. He pressured me into getting a home warranty that would not even be effective for 30 days or more. Not only did he pressure me into it, but he took my phone on two occasions and pushed buttons. I felt like I was completely taken advantage of I was charged twice for the visit and for the home warranty. I found this to be completely unacceptable and I am still waiting to hear back from customer service. This is not how you build trust with the consumer.
Melissa T,
Oak Hill, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752097185919
Bad customer service
Mr. Hamayoon had a very bad attitude. When I asked questions about my stove top he replied "I've been doing this for 16 years ". I let him know I'm just asking you a question about the issue, why is he so aggressive. He said I disrespected him for questioning him. I told him never mind I don't want the service anymore, he can leave. If this is the kind of customer service your technicians have, you have a big problem. I wish I could give zero stars.
Marilyn P,
Herndon, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749332191424
Terrible office and service personnel
The experience with your repair person was good, with your services it was terrible. Repairman was supposed to be there between 0700 and 1100. At 1110 when I called they changed it to 1145 at 1150 you changed it to 1310. I missed a doctors appointment you never once called and changed his arrival time. I have to pay for missing the appointment. He was there 15 minutes it was an electrical system problem. You charged me over $200. Terrible service
David H,
Burke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749072740534