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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
427
Average Rating
4.5/5
Service Rating for Habibullah Q
My clothes dryer's electronic control board burn't out and your technician replaced it. He was polite, professional and thorough.The warranty company wanted to speak with him. He graciously took the call and answered the questions the warranty company had for him.
Kathryn C,
Fairfax Station, VARepair Refrigerator door handle
I had to wait for 3hours at empty apartment with no chair to seat, that wasn't very nice but when technician came and solved the issue very quick. He was very gentle n knowledgeable. If Sears arrange schedule more efficiently I will think about being a Sears member! Now I'm waiting for my receipt. Thank you
Monica O,
Mc Lean, VAService refrigerator
On time and clean quiet and knowledgeable about appliances Ge
Jennifer G,
Fairfax, VAWasher is repaired
Sediq and anther Sears Technician were at my house today to install parts ordered by another technician. they fixed my washer finally. they also told me my faucet was slowly dripping and to get a plumber over. very respectful guys.
Kevin B,
Fairfax, VAGreat service
A real expert. My appreciation for great service. I'll request Mustafa should I need him again.
Joel A,
Fairfax, VAService review
Excellent service, very nice to explain problem and repairs. Appeared on time.
Jean G,
Clifton, VAGe Profile Ice Maker Service
Rachid arrived promptly and asked to know the problem that needed fixing. Ice Maker was causing an ice build-up and malfunction. He inspected the unit, cleared the accumulation, and verified that he had a replacement on hand. He removed the unit and replaced it with a new one at no additional charge. Problem solved, and happy Customer!
Thomas M,
Centreville, VAQuality Technical Service
Habibullah diagnosed our cooktop downdraft issue. When Sears informed him the part that needed to be replaced was unavailable, he promptly let us know that within the next few business days Sears would contact us to discuss what they would do under the warranty to assist us in replacing the entire unit. Habibullah's expertise and professionalism resolved the issue quickly. We appreciated the way he handled our situation.
Joseph L,
Reston, VAGreat Service
Professional, knowledgeable and efficient Appreciate his prompt analysis and solution
Joan G,
Burke, VASolomon
Solomon was knowledgeable, professional, and helpful. We appreciate that he explained the situation well and worked to get things done to fix our AC.
Mary P,
Fairfax, VA