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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
431
Average Rating
4.5/5
Refrigerator repair
Nice repairman, most everything was well-explained. But I couldn't tell if he was getting instructions from his phone (on facetime showing what he was doing the whole time) or if he knew his job. He spoke a foreign language on the phone. After he left and I was reviewing the emails, one of them that I signed was for potential damage to my floor for moving the refrigerator. When I signed, I asked what it was and was told it was authorization to do the repair. This is underhanded in my mind. I think I'll find another repair service the next time I need an appliance repaired.
Jeanne H,
Vienna, VARefrigerator
Well dress and presentable. Not aware of past history. He resolved the matter with a temp solution that will fail. The door water delivery is frozen. Like the past two repairs he temporarily unfroze the line. But we know it will freeze again. For the second time he ordered a door the the freezer that is no longer available. Now we wait again for sears to tell us the door isn't not in stock. When asked for a phone number to call he didn't have one.
John H,
Centreville, VAInstall dryer control panel
He didn't know why he was here, nor what the problem was. He replaced the part. Then he said he had too many more calls to make to wait to see if the part worked! He said I will call you in 25 minutes to see if it works- however no call back. This whole experience has been a nightmare, from scheduling to no shows, to not hearing back and no ability to speak with a human being!
Anne B,
Fairfax, VAAverage Experience
The original appointment window was 8am to 5pm. There was no call the day of the appointment to narrow the appointment window as the company promised. Technician did call 15 min before arrival to tell me he was coming (After I reached out to the company about status around 3pm). Technician, was on his phone the whole time and the call did not appear to be related to the repair. Made me wonder if he was fully paying attention to what he was doing. Which also made me ask about warranties on his service and parts. He wasn't sure if there was a warranty on the parts and he said there was no warranty on the labor. (Other companies I've used for appliance repairs guarantee their work). Eventually he indicated that there may be a 3 month warranty on the part but no warranty paperwork was provided. He could not fully address my questions on how future service would be handled as Sears is reported to be going out of business this year. Will probably not use Sears for repairs again. Giving the technician 3 stars because he was friendly and was able to fix the oven the same day.
Felicia G,
Fairfax, VADishwasher Repair
Ahmed did a great job fixing the issue. He tested it a couple of times for me to demonstrate that it had been fixed. Unfortunately, the dishwasher door will now not open all of the way, so he will need to return to 1fix this.
Christopher M,
Centreville, VAEffective, courteous but insensitive
Jawid, himself, was effective and courteous but the overall service was insensitive. I was advised well before that I could expect the service person to arrive between 7AM and 6PM on the given day. I realize it would be very difficult before the day for service to more closely determine the actual time. However, once the service person's schedule is set for the given day, whether the evening before or the morning for service, someone should be able to better determine the actual time. If I was assigned to be his last service call, certainly someone should have been able to predict that he would not arrive earlier than 3 hours earlier than the last service call and notified me accordingly, so that I could have made better use of my time in the morning and early afternoon. Even if I would stay home, I would endeavored to work on a task that I knew would not have been interrupted by the call. Or even arranged to make dinner in a timely manner.
Larry C,
Clifton, VARefrigerator
He was a day late and destroyed two days since window 7 - 6 is extreme. Also, no cleaning. I'm past cleaned under and behind. Poor preventive maintenance
Noel C,
Fairfax, VAHe was nice, but,
He did not fix dishwasher. I am still having to do dishes by hand
Michael G,
Vienna, VAWasher still not working right.
Clothes still shopping at end of wash cycle. Have to run through drain spin once or twice till they're wrung out.
Patricia R,
Fairfax, VAWashing machine parts to be installed
The Sears installation gent came at notified time but advised I needed a plumber first. He provided a business card for a recommendation and said Sears would have to come back to install the washing machine after the plumber came and installed other parts. I called that number and he is coming this afternoon. Then I have to call Sears back and make another appointment but they already sent me a bill which I assume I have to call them to clarify.
Claire H,
Reston, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767749013369