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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
431
Average Rating
4.5/5
Excellent service
Jamshid was very professional and knowledgeable. Was able to quickly diagnose the problem.
Shirin K,
Fairfax, VAOne of the best Sears Technician
The technician was very professional,thorough and the best one from sears in the past few years. He was also very correct and knowledgeable.
Lakshmi G,
Herndon, VAwrap up of a terrible experience
For over 2 months we were unable to get our fridge fixed. At least 6 no-shows for service appointments. Mustafa showed up and helped with wrap-up paperwork.
Kyle J,
Burke, VAOven Repair
Outstanding customer service and care. Very professional service techs. Thank you
Alphonso P,
Burke, VAGood technician
Was very late . Well outside the time window
Ramesh R,
Vienna, VAFaramarz was great BUT SEARS HOME SERVICES NOT
Faramarz was great-did the job. However, Sears service is undesireable because they do not have a live person you can talk to. I tried and tried to talk to someone to tell them they needed to reorder the part because we did not get it as their sys said we did. I had to wait till the guy showed up to tell him he needed to order the part. took almost 3 weeks to get my stove fixed.
Gordon L,
Burke, VAGood
Good technician
Mohammed O,
Chantilly, VARefrigerator
Technician was courteous but Sears service Was horrible! It took 4 Times to diagnose And repair Hopefully! We need a new fridg! Let's see if it holds up in the next few weeks
Barbara T,
Centreville, VAWashing machine
Everything that he did was fine and I respected his efforts. The only reason that I didn't rate him higher was because I had difficulty understanding what he was trying to tell me. Between his fairly heavy accent and my compromised hearing, we had to repeat things frequently and work harder than normal to communicate effectively.
Stephen O,
Oakton, VA02 Aug fridge repair
Mr Sediq was friendly. However, he may not have solved the source of the problem. He told my tenant that the ice was clogging the vent and instructed to reset the fridge for 24 hours to check if the problems are fixed. The real problem is likely a faulty part that is no longer preventing frost build up inside the fridge. I would like to request Mr Sediq to replace that faulty part. Thank you, Young K
Young K,
Fairfax, VA