12000 Fair Oaks Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excellent service
Jamshid was very professional and knowledgeable. Was able to quickly diagnose the problem.
Shirin K, Fairfax, VA
One of the best Sears Technician
The technician was very professional,thorough and the best one from sears in the past few years. He was also very correct and knowledgeable.
Lakshmi G, Herndon, VA
Oven Repair
Outstanding customer service and care. Very professional service techs. Thank you
Alphonso P, Burke, VA
Good technician
Was very late . Well outside the time window
Ramesh R, Vienna, VA
Faramarz was great BUT SEARS HOME SERVICES NOT
Faramarz was great-did the job. However, Sears service is undesireable because they do not have a live person you can talk to. I tried and tried to talk to someone to tell them they needed to reorder the part because we did not get it as their sys said we did. I had to wait till the guy showed up to tell him he needed to order the part. took almost 3 weeks to get my stove fixed.
Gordon L, Burke, VA
Good
Good technician
Mohammed O, Chantilly, VA
Refrigerator
Technician was courteous but Sears service Was horrible! It took 4 Times to diagnose And repair Hopefully! We need a new fridg! Let's see if it holds up in the next few weeks
Barbara T, Centreville, VA
Washing machine
Everything that he did was fine and I respected his efforts. The only reason that I didn't rate him higher was because I had difficulty understanding what he was trying to tell me. Between his fairly heavy accent and my compromised hearing, we had to repeat things frequently and work harder than normal to communicate effectively.
Stephen O, Oakton, VA
02 Aug fridge repair
Mr Sediq was friendly. However, he may not have solved the source of the problem. He told my tenant that the ice was clogging the vent and instructed to reset the fridge for 24 hours to check if the problems are fixed. The real problem is likely a faulty part that is no longer preventing frost build up inside the fridge. I would like to request Mr Sediq to replace that faulty part. Thank you, Young K
Young K, Fairfax, VA
Refrigerator
Well dress and presentable. Not aware of past history. He resolved the matter with a temp solution that will fail. The door water delivery is frozen. Like the past two repairs he temporarily unfroze the line. But we know it will freeze again. For the second time he ordered a door the the freezer that is no longer available. Now we wait again for sears to tell us the door isn't not in stock. When asked for a phone number to call he didn't have one.
John H, Centreville, VA
