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12000 Fair Oaks Mall Reviews
Read reviews from customers who used our services at 12000 Fair Oaks Mall
Total reviews
427
Average Rating
4.5/5
Excellent service
Hamayoon fixed my dishwasher. Sears Direct came the same day I contacted them, quickly diagnosed the problem, ordered parts, and did the repair as soon as the parts arrived. I'm very pleased with the results.
Andrew W,
Fairfax, VAMaytag Neptune Repair
After numerous visits by my Sears Service team, Mohammad assessed the issue, made a call and confirmed with me the parts are no longer available for repair and therefore I should expect a call within 5 days to arrange for a replacement. Excellent customer service!
Paul S,
Centreville, VAPersistence
Steven returned to identify and repair an issue the first service technician rescheduled because it would take too long to evaluate. He diagnosed, ordered parts, and returned a week later to fix the issue. Kudos!!
Marla S,
Fairfax, VASolomon? Was thorough and professional .
Solomon? Was thorough and professional trying to resolve the problem with my refrigerator freezer leaking inside and all over my kitchenfloor... the order for the part needed, a whole freezer door was canceled because the door is unavailable. Without the part, he was unable to repair and reported additional damage requiring the new freezer door.. he called it in, the freezer-- refrigerator cannot be repaired... I am waiting for the replacement. I have had technicians to address this issue beginning with nonworking ice dispenser, and ice, freezing up in the ice dispensing bin, and water leaking and freezing inside the freezer and into the icemaker for years.. and now i have cracked floor tiles in front of the refrigerator due to water from this problem .
Sandra H,
Reston, VARefrigerator Repair
Mustafa was professional and knowledgeable on this service call. He offered tips on proper care of our refrigerator. He represents your company well and it was a pleasure to have Mustafa in our home.
Vicki B,
Burke, VAThe Best Technician
Madjid is highly professional, reliable and friendly. He is also the most knowledgeable and customer-service oriented technician I've used recently across any trade.
Susan M,
Oakton, VAGreat Person
Sediq was very knowledgeable, punctual and immediately analyzed the issue and offered a common sense approach if the problem recurs (although a little inconvenient )
Joan G,
Burke, VAOutstanding
Just very personal, professional , patient and knowledgeable ! Please let him answer all my future service issues.
Joan G,
Burke, VAOwner
Very professional and clear advice on how to proceed to fix the problem.
Enrique B,
Vienna, VAGE Refridgerator
You were responsive, competent and on time. Thank you for the service.
Leantha S,
Vienna, VA