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12000 Fair Oaks Mall Reviews

Read reviews from customers who used our services at 12000 Fair Oaks Mall

Total reviews

431

Average Rating

4.5/5

repair of cooking stove in my house
September 30, 2023
Overall rating

I am extremely happy with the services of Mohammad - they spent a lot of time tying to fix the cooker. However, I am extremely dissatisfied with Sears Home Warranty Service. The cooker was fixed after 7th attempt and I had to take leave for seven days to wait for the technician to arrive. Sears would always send incomplete parts. It took 3 months to replace it. The technicians always identified the right issue but Sears would insist on sending parts rather than fixing it. And then they would send the wrong part. It just went on. No one from the Sears Warranty office called me to apologize and explain. It is the worst service and a wake of call for their customer service people that they should not treat client so shabbily as this is a very competitive business.

Deepak A,

Clifton, VA
Knowledgeable Technician
September 29, 2023
Overall rating

Naser worked efficiently and explained everything patiently. He was knowledgeable.

Ashish S,

Fairfax, VA
Dishwasher
September 29, 2023
Overall rating

Easy repair. Good communication. Thank you. See you again soon.

Claus W,

Vienna, VA
Very knowledgeable
September 29, 2023
Overall rating

Technician knew a lot about Kenmore Elite washers and was able to diagnose issue quickly

Jeff S,

Herndon, VA
Dishwasher service
September 28, 2023
Overall rating

Excellent service and attention to detail. Very informative, knowledgeable and respectful. Answered all our questions. Was on time and communicated every step of the way.

Gail H,

Clifton, VA
Cloth Washer leak
September 28, 2023
Overall rating

he was good and explained everything.

Shivakumar K,

Centreville, VA
Skilled, courteous, helpful
September 27, 2023
Overall rating

Mohammad provided excellent, and informative, service. Checked another issue on dishwasher that also concerned me.

Chris C,

Fairfax, VA
Ken more refrigeration repair
September 25, 2023
Overall rating

Knowledgeable, helpful and experienced happy to have had him to work on refrigeratior

Dora Y,

Chantilly, VA
Service
September 25, 2023
Overall rating

Job well done, with helpful advice by this serviceman. I resent being forced to make a verbal statement. My five star rating should have been enough. And requiring 10 words? Really! Do you want a response or don't you?

Barbara O,

Fairfax, VA
Great work
September 23, 2023
Overall rating

Thank you for the great work! I will use your service again.

Qing Z,

Herndon, VA