3195 N Franklin St Reviews

GE Dryer ceased functioning

The repair man was very curtious and professional. My issue was the repair was estimated at $200 for labor and $150 for the part. I ordered the part on Amazon for $18.70 and did the repair myself in 20 minutes. I only paid for the diagnosis.

The service technician was skilled and knowledgeable. He did an excellent job and he represented his company well. AI inappropriately cancelled the work order and rescheduling was extremely frustrating. The AI system is NOT serving this company well at this point. It is extremely difficult to reach a live person to help overcome AI generated issues and even when doing so, it was made more difficult as the live agent didn't have access to screens needed for resolving issues. My work order was apparently lost in their system and even though parts and labor were paid in advance, I was told that I would have to pay an additional large fee. It took much time and effort to get everything straightened out. The only reason the company received above a one star rating was because the service technician did such a great job.

This appliance repair shop no longer exists at this location.

The assigned technician didn't even come out to make sure all was well.

I’ve been told by Choice Home Warranty that if it couldn’t be fixed then they would replace appliance with comparable unit! That’s what a home warranty is for! I’m very disappointed the wham ban thank you man philosophy. They don’t make this model anymore! Models change frequently! I expect a Comparable appliance replacement since technician could not repair appliance!

The technician struggled to diagnose the issue. We knew it was a leak coming from somewhere on or under the dishwasher, but he didn’t believe it until I pointed out the water spot on the floor under the dishwasher to him, after he told us that it definitely wasn’t leaking. And after he left, we had to re-attach the dishwasher to the counter ourselves because it was re-installed crooked by the technician.

Our LG refrigerator stopped making ice. No one in Blacksburg, VA serviced LG appliances except Sears Appliance Repair located somewhere in West Virginia . I thought this was a good brand, BUT it is not. Our refrigerator was less than 2 years old . So, since no one else was available, we scheduled Sears Appliance repair to come. It took 3 weeks to schedule an appointment, they came, said fan wasn't working. We scheduled a time for them to come and replace fan, they came, but didn't bring fan! Excuse was the truck had broken and fan wasn't moved to new truck. Had to reschedule 2+ weeks later. Finally they came today, with new fan, and ice is being made. I will never buy LG appliances again and will certainly NEVER use Sears Appliances again.

The technician was great. The problem is that you give a time frame from 8-5, and the technician showed up at 5:10 pm. I loss a whole day waiting for the visit. Please make sure that in addition to offering a good service, you have respect for other peoples time.