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3195 N Franklin St Reviews
Read reviews from customers who used our services at 3195 N Franklin St
Total reviews
135
Average Rating
4.2/5
The repairman was professional, informative, and courteous.
Joel G,
Sam is the tech that always services our washer/dryer combo units. He is great!
River P,
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair service. We appreciate your kind words about our technician, Sam.
Sears Home Services on 1705466470252
Very knowledgeable and professional young man.
C.A. M,
Customer service response - Thank you for taking the time to leave a review! We appreciate your kind words about our knowledgeable and professional technician.
Sears Home Services on 1707205118677
Compleared diagnostics quickly. Had trouble completing billing through AI. Had to wait for a human a very long time. Thus extending my wait time for completion of work on a second unit. Cleaning and maintenence involve five minutes work with a dust rag for $50.00. Definately an excessive charge for no real services. He was friendly and tried to be helpful. Estimate on replacing two heat sensors came in at the cost of a new GE Profile dryer and had to wait two weeks for parts and a return service call with another service fee. So opted to replace.
Rafael S,
Customer service response - Thank you for your feedback, Rafael. We apologize for the inconvenience with the billing process and the wait time. We're glad to hear the technician was friendly and tried to be helpful.
Sears Home Services on 1765162662867
Part was shipped next day but repair couldn’t be scheduled for more than a week.
John E,
Customer service response - Thank you for your review, John! We're glad the part arrived quickly, and we appreciate your patience with the repair scheduling.
Sears Home Services on 1751502535687
Anand K,
Customer service response - Thank you for awarding us a solid 4-star rating, Anand! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1705559821512
GE Dryer ceased functioning
Bessie T,
Customer service response - We apologize for the issue with your GE dryer, Bessie. Thank you for your feedback, and we recommend contacting us directly to address this matter further.
Sears Home Services on 1780853838314
The repair man was very curtious and professional. My issue was the repair was estimated at $200 for labor and $150 for the part. I ordered the part on Amazon for $18.70 and did the repair myself in 20 minutes. I only paid for the diagnosis.
Christine M,
Customer service response - Thank you for your feedback, Christine. We're glad to hear the repairman was courteous and professional, and we appreciate your input on the cost.
Sears Home Services on 1773015659533
The service technician was skilled and knowledgeable. He did an excellent job and he represented his company well. AI inappropriately cancelled the work order and rescheduling was extremely frustrating. The AI system is NOT serving this company well at this point. It is extremely difficult to reach a live person to help overcome AI generated issues and even when doing so, it was made more difficult as the live agent didn't have access to screens needed for resolving issues. My work order was apparently lost in their system and even though parts and labor were paid in advance, I was told that I would have to pay an additional large fee. It took much time and effort to get everything straightened out. The only reason the company received above a one star rating was because the service technician did such a great job.
Harlos L,
Customer service response - We apologize for the frustration caused by the AI system and rescheduling issues, Harlos. We're glad to hear the technician provided excellent service, and we appreciate your feedback to help us improve our processes.
Sears Home Services on 1753925144813
This appliance repair shop no longer exists at this location.
Shawn B,
Customer service response - Thank you for bringing this to our attention. We've moved to a new location and are updating our information online.
Sears Home Services on 1714964125609
