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3195 N Franklin St Reviews
Read reviews from customers who used our services at 3195 N Franklin St
Total reviews
141
Average Rating
4.3/5
He's wonderful. I feel safe with him here. He is knowledgeable and professional but friendly.
Sherry K,
Customer service response - Thank you for your kind words and for taking the time to share your positive experience with our appliance repair service. We are delighted to hear that our technician was able to provide you with a professional and friendly service that made you feel safe. We appreciate your feedback.
Sears Home Services on 1706712198634
Nothing to criticize about the work completed. HOWEVER, the phone system and the information provided as part of the process is just horrible. Please include an option to speak to an actual person if you have a question.
Diane Z,
Customer service response - We appreciate your feedback regarding our phone system and the information provided during the process. We apologize for any inconvenience caused and will take your suggestion into consideration to improve our service. Thank you for sharing your experience with us.
Sears Home Services on 1705675198152
Samuel was very professional and very knowledgeable technically, an excellent craftsman. However, he was unable to fix the problem since it dealt with the rust and corrosion of the cabinet inside the machine. He recommended some temporary, stop-gap measures that will help in the near future.
Robert H,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about Samuel's professionalism and technical knowledge. We apologize for the inconvenience caused by being unable to fix the problem fully, but we appreciate his recommendation of temporary solutions to assist you in the near future.
Sears Home Services on 1705568018655
William H,
Customer service response - A big thank you, William, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1705475664623
Sam has been incredible! Professional, patient and went the extra mile to communicate with the manufacturer (Samsung) about the problem, his assessment and recommendation.
Giovanni E,
The repairman was professional, informative, and courteous.
Joel G,
Sam is the tech that always services our washer/dryer combo units. He is great!
River P,
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair service. We appreciate your kind words about our technician, Sam.
Sears Home Services on 1705466470252
Very knowledgeable and professional young man.
C.A. M,
Customer service response - Thank you for taking the time to leave a review! We appreciate your kind words about our knowledgeable and professional technician.
Sears Home Services on 1707205118677
Compleared diagnostics quickly. Had trouble completing billing through AI. Had to wait for a human a very long time. Thus extending my wait time for completion of work on a second unit. Cleaning and maintenence involve five minutes work with a dust rag for $50.00. Definately an excessive charge for no real services. He was friendly and tried to be helpful. Estimate on replacing two heat sensors came in at the cost of a new GE Profile dryer and had to wait two weeks for parts and a return service call with another service fee. So opted to replace.
Rafael S,
Customer service response - Thank you for your feedback, Rafael. We apologize for the inconvenience with the billing process and the wait time. We're glad to hear the technician was friendly and tried to be helpful.
Sears Home Services on 1765162662867
Part was shipped next day but repair couldn’t be scheduled for more than a week.
John E,
Customer service response - Thank you for your review, John! We're glad the part arrived quickly, and we appreciate your patience with the repair scheduling.
Sears Home Services on 1751502535687
