2001 S Military Highway Reviews

It took entirely too long to resolve the problem. However, Gina did a great job of taking care of the problem.. She deserves the recognition!!!

Great service technician very knowledgeable at his craft. Will use Sears again.

The technician, James B, went above & beyond the call of duty to repair our refrigerator. He diagnosed the problem was the condenser, which would have to be ordered. He then keep checking the compressor, which had been replaced 2 years ago, because it was doing odd things. He finally decided to be safe and replace the compressor. Both parts would have to be ordered, and we would have to wait for a week to get the refrigerator working again. James surprised us by returning at 4PM with the parts. He found them in another location and had them delivered by courier. He worked past 9PM to repair the refrigerator! Outstanding service, THANK YOU JAMES!!

Very professional, on time, updates on arrival and the service was completed successfully