2001 S Military Highway Reviews

After initial diagnosis and ordering of parts the repairman didn't show up to complete the service twice after scheduling. Once he did show up the original repairman misdiagnosed the problem and estimate doubled in cost. Throughout this process there is/was no way to reach a live person. The webpage to track status was not updated not was the automated phone line. I was given a partial refund for my troubles but the waste of time and hassle in dealing with them makes it not worth the trouble. Definitely do not recommend them or the subcontractors they use. The below "owner"response is to the AI customer service and not a human service rep.

I called my warranty company July 21st and they contacted Sears.I got a text that I would have a virtual visit ( not physical visit) on July 30th..I called Lighthouse Mechanical..Lighthouse sent a technician July 22nd to fix my air-conditioning and it only cost $162..God be the glory.

Sears Home Services Protection Warranty is terrible. The technicians are generally good but the organization and communication is very poor. Service cancellations are standard, items take weeks to months to fix while you’re strung along making payments for service that isn’t happening on any reasonable timeline. Stay away.

Scheduled an appointment from 1 to 5, no one showed. At 5:30 got an automated message that my appointment has been "rescheduled" for two days later. I wish these scammers go out of business as soon as possible.

I had an appointment yesterday and they never showed. I took off all day so they could do this. Was supposed to be here between 8-5. No call no show. The money I lost from missing work today could have bought me two microwaves. I will never waste my day again waiting for this terrible company. They couldn’t even call me.

I originally edited my last review but my experience with this company has been so terrible that I felt the need to write a whole other review. This company is the absolute worst company I have ever dealt with and this has been the worst warranty experience ever. I am 5 months into this fiasco and my dishwasher is still not fixed. The company has left me waiting on multiple days they were scheduled to come out only to reschedule after 5 o’clock. By multiple I mean 4 times in 4 months. I have to take days off work to make sure I’m available for the ridiculous 8am to 5 pm window only to have them let me know they couldn’t make it out with no reason given. On the 4 times they have made it out, the tech has been absolutely clueless as to how to fix my machine. After two visits with no success, he supposedly found a service bulletin telling him how to fix my machine. This was three months ago and I still don’t have a working dishwasher. The visit before this last cancellation, the company ordered a used part from who knows what vendor and the tech would not install it. NO ONE SHOULD EVEN CONSIDER SEARS FOR A HOME WARRANTY. Period. Save yourself the headache and find someone else. Sears is the absolute worst company to deal with and if their customer service model is this bad, hopefully they won’t be in business longer. At least I can hope so that no one else goes through the nightmare I have been through.

Waited 1 month for parts after initial visit to repair heat only to have assigned repair person come and say they were not able to actually install the parts due to being unable/not comfortable with shutting off electric to allow work to be done. Stated they needed to go back through home warranty to get an electrician in order to manage this - it could have been shut off via circuit breaker. We are now going to wait at least another 2 weeks, making 6 weeks during fall/winter without heat in main part of house since we put in initial service request. This is also now 3 service visits with no repair done and still no heat. Edit: In response to the response from Sears: I have called the number provided, and I was given no further information and no resolution. Second edit: after repair, heat has worked for 1 week before stopping again. 1 star is too high.

The repairman never showed up. I never recieved a text to notify us of an anticapted arrival. I did however recieve a text stating the technician knocked and no one was home at 7:45pm after the fact. That text is a bold -face lie because all of our lights were on in the house. the shades were up to see if the technician was out there, the porch light was on and in addition we have a camera doorbell and recieved no indication of someone knocking or ringing the doorbell. We were home, damnit!! I do have a cell phone, in which you all have the number. Never recieved a call. Is this how Sears does business? You all should be ashamed. I've been home since 2:45pm waiting patiently. This is BS!!!

Bought an LG dishwasher at Lowe's and purchased the Lowes Protection Plan and this is who they use. Appt #1 Repair Tech NO SHOW. After waiting around 8-12, received a text that my appointment was cancelled and rescheduled without calling me, asking availability or even a courtesy heads up. Appt #2 Repair Tech shows up 30 minutes late after waiting at home 8-12. Says he has to order parts. Made me wonder how I repair service doesn't carry routine stock parts in their truck like a motor. Appt #3 Repair Tech shows up, says part that was ordered and received is broken and he needs to reorder it. Appt #4 Repair Tech NO SHOW after waiting at home 8-12. No phone call, no text. Had to call the Service to find out what happened. Appt #5 Repair Tech NO SHOW after waiting at home 1-5. No phone call, just a text at 5:30 saying my appointment was canceled and rescheduled without consulting me for availability or even a courtesy call. This service is completely useless and unacceptable. STAY AWAY!! Do not buy the Lowe's protection plan, just save the money to buy the part yourself and YouTube how to fix it yourself.

The worst. Our washing Machine was making grinding noises so the company came out, diagnosed the issue, and ordered replacement parts. Parts arrived to our house a couple of days later in time for our scheduled fix-it appointment on August 5th. August 5th comes and no one shows up. I call and the lovely ROBOT FROM HELL says my new appointment is scheduled for August 13th. Try for hours to talk to a live person. Impossible. Give up and wait for August 13th. Oh look it’s 6pm on August 13th and I now receive a call from the tech saying hey we aren’t going to make it so our new appointment is now August 23rd. I ask for a manager to call me. Sorry our managers only text us they don’t call. Try ROBOT FROM HELL again to see if I can somehow talk to a person. No go. So now I’m waiting to see if anyone shows up this upcoming Friday. Will never use this company again. **UPDATE** it’s now 1:39PM on Friday, August 23rd and shocking I’m sure but Sears missed their 8am-12pm appointment timeline. Currently estimated arrival is 4:47PM. Such an odd time and a great time to no show completely. Continue to be disappointed by a company that is holding us hostage with our own washing machine.