2001 S Military Highway Reviews

I stayed home all day and the service was scheduled from 8-5 and I was called at 6 first to say he wasn't coming then he realized he was 8 minutes away and came at 6:15-6:30. I would have liked to have a smaller window. He left after 7:15 and it was fixed to my knowledge but I had to wait 3 weeks for the part to arrive and to be rescheduled for the repair.

This review is related to my overall service experience. I uploaded photos and model information as requested and scheduled a service call. No one showed up for the original date, after I had closed my business to be available. I was dealing with an AI representative and could not get any information or reach a live person for status. I made a new appointment and the tech arrived. He did not have my photos or description of the issue. He was not familiar with my dishwasher model. He spent some time looking for information on the Samsung site and then gave me a quote for repairs that was equal to a new dishwasher. He indicated that most of the cost was for labor. He shared the part number and when I looked it up, it didn't match my part. This could have been shared from the beginning and I wouldn't be out of my time, loss of income, and a diagnostic fee. The tech was nice enough and helpful, but this was not service on any level. Edited: I looked up the problem on You Tube and fixed it in 5 minutes. So my bad, but also theirs.

This is Rhonda Haggerty since I am the point of contact for all the appointments. Your appointment process is very poor. The first scheduled date was canceled but I never received any notice it was canceled. The next two dates I was called saying it was canceled. The fourth appointment finally occurred and the technician James was awesome. The problem was the new handle for the freezer door would not work so he did use the original, which worked fine.

While the work to the washer repair was very satisfactory, the fact that the water hose was not tightened when put back caused water to leak all over my floor. Those finishing touches matter too.

How would you rate this? We requested service on a GE side by side refrigerator/freezer with a problem getting cold water thru the dot dispenser in January. Four tries and nearly 3 months later we have no water AND no ice through the door as well as no door handle. Pretty pathetic. Still waiting on a wiring harness and an insert to attach the door handle. Good service is an oxymoron!

The actual repair was performed very well. The technician was polite, punctual, and professional. However, the time required to initiate the repair was poor. The malfunction occurred in early June. The initial repair couldn't be scheduled until July 1, 2017. Parts were ordered by the initial technician on that day. The date of July 18 was scheduled to install the ordered parts. The parts were not actually ordered until July 12. The parts arrived the week of July 20, 2017. The actual repair was not made until nearly two months after problems arose. I would not recommend Sear's products or service to my worst enemy.

A mixed bag of returns and damaged appliances. Everything was 45 percent off, but it was off list price. Since everyone else discounts off of list, this amount isn't as much as you would think. Then they charge you 89 bucks to deliver when places like Lowe's offer free delivery. And many of the dishwashers I was looking at were missing the silverware baskets and the sales guy was clueless about where they went.

The only reason I gave a two star and not a one star is due to the service of your service technition . The service by your technition was top notch. My issue was the length of time it took for you to come repair my refrigerator which is not even a year old.

Repair person, did not reconnect the dryer hose. We also found a dent on the dryer, not there before. There was also a screw not replaced on the dryer top. Service scheduled for 1-5pm, never happened until approx. 7pm.