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2001 S Military Highway Reviews
Read reviews from customers who used our services at 2001 S Military Highway
Total reviews
314
Average Rating
4/5
I paid $129 dollars for my washer to get fixed and nothing was done! It still rocks even though I (not the technician) added the shock absorbers. No diagnostics were done!
Travis H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707442214654
Eric D,
Customer service response - Dear Brave, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1623940486060
thomas L,
AC still not repaired
James B,
Customer service response - Hi there James. I am sorry to hear that your AC unit is still not fixed. I would like to help you. Please email me at [email protected] with your name, address, and phone number associated to your account so that I can further assist you.
Sears Home Services on 1513252800000
The technician was professional and explained what was done and what I should expect. However, he is one of at least 4 technicians who have attempted to solve the problem (The ice maker does not produce ice.) on numerous occasions since March 7, 2019. As my repair history will show, many hours for repair visits and phone calls are evident. I have now been given another recall date in October. How long must this go on???
Carl S,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
I have already written of my experience with this new repairman. NOTHING was done. He ran a diagnostic test, but no cleaning was done at all. In the past, the regular service man would clean the dishwasher thoroughly. This new service man was polite and clean, but was NOT like the regular service man that would come in the past.
Linda J,
Website says they sell parts they do not
Jason H,
Customer service response - Jason, we are sorry to hear that you did not have a positive experience with Sears. We do appreciate you submitting your feedback and letting us know how we can improve. Thank you!
Sears Home Services on 1607947200000
Despite numerous attempts, I was unable to connect with a live agent, and direct communication with a human representative, as opposed to an AI, was crucial for my inquiry. Information regarding direct contact channels for Sears to schedule an appointment was not available. Consequently, I am assigning a rating of zero. The AI consistently provided inaccurate information, and each interaction resulted in conflicting names and addresses. A process that should have been completed within two weeks ultimately extended to a full month. My husband and I are seriously considering terminating our home warranty with Sears.
Deborah L,
Customer service response - Hello Deborah. Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Sears Home Services on 1607947200000
I would dryer stop working so we reached out to Sears appliance repair to come and look at our Kenmore elite dryer The technician gave us an estimate of $500 to replace the heat element My wife and I decided that was too much and would purchase a new dryer when I came home from work I decided to look into the estimate and found that the parts were under $100 it was on during a 50 minute repair for an experienced technician be very weary of this company who charges $400 per hour Experienced or not that is just way out of line
Marlene B,
Customer service response - Thank you, Marlene, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Technician didn't troubleshoot or corrected the problem just B.S. for an hour! He didn't even bring in a tool bag. $114 given away to Sears for nothing! A friend of mine corrected the problem at no cost to me!
Al P,
