2001 S Military Highway Reviews

Had my 2 year old refrigerator repaired a month ago due to bad compressor. Thirty days later the unit stopped working. I called for appointment to find out it would be 2 weeks later. Technician came to repair the unit and said the system needing charging so he checked for leaks then charged it. Within less than 24 hours the system stopped working and I called to get an appointment. I am waiting another 2 weeks. This has cost me list food and no refrigerator now for almost a month. Tried to call a supervisor but was told by person in India who answered the phone I could not talk to anyone local about getting a faster appointment. I will never buy anything from Sears again. No wonder they went out of business.

Had to order freezer door.They forgot to order it for 3 weeks until I called them. Took 4 months for it to come in. When it was delivered it was the wrong color. The tech did not know what to say. He tried to repair the door and he did so with no problem. I did not need to have a new door to begin with. He was very good. I could tell the first tech had no idea what he was doing. Worst experience in over 50 years with Sears. No one would try to solve the problem, just said to wait. I did for 4 months when I didn't have to. Again, my last tech was great and he would get 5 stars.

My order #5109593951310, this is worse place I never went, First they got my address wrong never show up , tell me they couldn't come , I need start over again ,when I call to reschedule put me on hold 5 times ,still don't have my appointment setup, tell me wait for call .so disappointed wish I can give no star to this ....

I've phoned both Sears locations to try and book a service repair on my washing machine, but no one answered at either location. The phones rang endlessly, and there wasn't an option to leave voicemail. Plus, there was no option to request a live customer service rep or operator when the other "options" to punch on the keypad didn't help either. NO ONE answered any of the phone lines I tried, which is terrible, terrible customer service. If you want our business, you need to have at least ONE HUMAN --- not an auto-recorder --- answer your business calls. You've lost the personal touch Sears.

They not only never showed but sent a message that they showed and completed a service and sent a bill. I turned them in for fraud. Technician was Michael S but that was all that was given. DO NOT USE!!!!!!!WARNING!!!!!

Scheduled appointment was from 1-5pm a 430 got a call saying there were running behind but would be here by 630. I very specifically asked are you actually going to show up or just try and reschedule me and not show. Technician Travis said no ma’am I will for sure be there today. And guess what 8pm rolled around hadn’t heard another word. So I called and was told my appointment was rescheduled for a week later. I’ve used them before with zero issues but NEVER AGAIN!

Appointment 1 scheduled 8a-12p…by 6pm, after calling every hour after 12pm no one showed, no explanation, rescheduled. Appointment 2 scheduled 8a-12p… called every hour after 12pm, told tech would arrive in 20 minutes, 4pm received a call, the tech never came to work. Appointment 3 scheduled 8a-12p… tech shows at 9a, works on fridge and gets it running, bags tools and leaves without talking about the service. I inspect and have all the trash left behind, not cleaned up and extra screws. Extra screws!!? Pulled out the fridge and the back panel is bent up (pictures below). It is cheaper and less frustrating to buy a new fridge than use this service.

The technician was wonderful. Sears, on the other hand, has made a terrible corporate decision to make repairs trademarked so only their technicians can do them and priced the repairs so exorbitantly that buying a new appliance is the only sensible decision. When I bought a top of the line Elite product I expected it to last more than 3 months beyond the warranty and I expected repairs to be an affordable decision to keep it running. This 27 year Kenmore loyal customer just trashed her last Kenmore product and will be buying another brand.

Scammers. My original review was deleted, too much to detail to write again. DON’T USE THEM!

Contacted service number listed in owner's manual for replacement of broken glass on cooktop. Service technician stated he would have to perform a diagnostic before he could do any repairs. A working pair of eyes could clearly see that the glass was broken as I had reported. He did not have the part to make the repair and charged me $109 for the diagnosis and $50 for a service call. I paid a total of $159 and the glass is still broken. He did provide me with the part number. I found the part on-line and will replace it myself.