2001 S Military Highway Reviews

If you get a tech out likely you will be taken care of and happy. However, as a company they have extremely poor communication and customer service. It is very difficult to talk to anyone and they have a very nasty habit of scheduling an all day window, not communicating with you then rescheduling you for over a week later. And per many other reviews this is a common issue they have failed to resolve.

Wish there was a zero. No show after tech called with 2 hr window. This was #6 of 6 tech appts and 3rd no show. Range has been broken since mid-August, it is now Oct 6. Multiple parts shipments have resulted in "parts no longer available" but service tech did not update the case so Sears warranty protection won't authorize replacement. It would be helpful to have a replacement before the holidays, but Sears told me 3 weeks ago they were authorizing $50. for a hot-plate.

Wayne was disrespectful, unprofessional. He continued to rush my wife and try to leave before completing the job. He constantly kept harping on having 13 other stops to make. He was not a good representation of Sears. We signed up with Sears and somehow our warranty was switched to Cinch so we had to pay full price for the service according to Wayne. This was a horrible experience.

I had Sears come in for preventive maintenance on my furnace. It was working before they came. It wasn’t working after they left. Unfortunately, I didn’t realize it until nightfall. It is impossible to call Sears Home Warranty up to indicate there was a problem with the visit. There is no option to speak with anyone or to log a complaint. Update: The tech came back out after I filed for a whole new preventive maintenance visit and he started the furnaces but after reaching the desired temperature, they kept running. I had to trip the circuit breakers to get them to stop. OMG - why did they break my furnaces. Of course, I was told one switch wasn’t connected, one may be faulty, and the panel may need to be replaced but none of that work can be done if the gerryrigging done will keep them working. Sears does not want repair work done. I guess I will need to make a third call in hopes they send someone who really can fix my furnaces. I can’t afford to replace them. ☹️