2001 S Military Highway Reviews

Technician was great, but until I can reach management about flaws in their service, anything I would like to say goes nowhere. Instead, it leads to frustration and having to resort to this forum.

The technician was friendly, helpful, courteous, and knowledgeable. He was here promptly and worked efficiently. Very pleased with our service! Labor was pricey, but cheaper than buying a new one. Edited to add: problem was NOT resolved, no local number to contact. Soonest they could rebook a service call was 6 days out, and they are trying to re charge a service fee. I’ll be canceling the warranty they recommended.

Sears email confirmation all stated that the technicians arrival would be communicated. This did not occur. I was unable to reach anyone in customer service or the technician as No contact information was provided. Customer service line is all automated and was not able to reach an associate.

No repairs completed. Could never talk to a person

Canceled apt for Aug9.Resculed Aug 18.Previous app Aug 15.This means no refrigerator for 3 weeks.Not good service.First call for est July 31

Had tech come out to repair refrigerator had to order parts and never showed up once parts arrived , they made me pre pay for the labor and parts , ended up installing myself and cannot get a refund for the labor no local number to contact only people from overseas that say I’m getting a refund 8 months later no refund 👎👎

Brian our technician was courteous, and professional, he was in no way the problem. The problem is we just had one of their technicians out last month and after paying extra to get everything cleaned and maintained, and a single part replaced ($350 later). We had more issues that should have been diagnosed during the first technician's visit but weren't. Then Brian (tech number 2) comes out, and tells us that the rollers are jacked up and should have been replaced as well as the pulley wheel not spinning freely causing the issues we're having. So not only did the first technician not fix the problem, he didn't diagnose three other problems. Brian said he had the parts on hand to repair the dryer, but we had just spent $350 for the first visit. The additional cost of a second repair ($300 more dollars) would put us over the cost of a brand new dryer of equal or better value than my current one. That's complete lunacy, and you can't say it wasn't related to the first visit because the original tech diagnosed a problem and didn't bother taking care of the other things which were obviously issues at that time as well. So no repair was completed and it was not Brian's fault. I'm not paying to fix something that I can buy brand new for cheaper. Especially when the second call happened within 2 weeks of the first visit. I can promise you this, I will NEVER call Sears home service for anything ever again.

Horrible, Horrible, HORRIBLE! DO NOT RECOMMEND! did I mention their customer service is HORRIBLE? Mr. Doug the tech is SUPER nice, friendly and EFFICIENT! He gets A++++ 10 🌟's Sears? -1000.....Let's see what they say? NOT going to hold my breath. 12 thumbs down 👎 👎👎👎👎👎👎👎👎👎👎👎

We waited all day. We didn’t leave the house to make sure we didn’t miss them but they did not show up. Days before appointment they had so many texts & email reminders & confirmations but not showing up they didn’t have the guts to text & emails