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1401 Greenbrier Parkway Reviews
Read reviews from customers who used our services at 1401 Greenbrier Parkway
Total reviews
548
Average Rating
4.4/5
Tron was totally professional. He displayed common sense and a mature intelligence. He was the ONLY Sears Tech to call me when he found the Service Address to be wrong on the order. AI Contacts (Samantha & Kendall) attempted to be helpful but were way above their ability. They made this process arduous, laborious and extremely frustrating to say the least. I highly suspect they can accomplish basic tasks but require human intervention and support to resolve more complex issues.
STEVE F,
Customer service response - Thank you for your feedback, Steve! We're glad to hear Tron was professional and proactive, and we apologize for the difficulties you experienced with the AI contacts.
Sears Home Services on 1780340781846
Linda M,
Customer service response - Thank you for the amazing 5-star review, Linda! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779970144076
By far the most professional tech ive ever had!!!!
Michael M,
Customer service response - Thank you for your feedback, Michael! We're glad to hear you found the technician to be the most professional you've ever had.
Sears Home Services on 1779198300676
Paula R,
Customer service response - Thank you for the amazing 5-star review, Paula! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778942824141
Vivian L,
I had to wait 3 months because the app cut off the last digital of my street address and could not be corrected. So I only had one of the parts. The tech showed this morning, fixed the burner abd oven. He was quick, polite and professional.
Robin B,
Customer service response - Thank you for your feedback, Robin! We're glad to hear the technician was quick, polite, and professional in fixing your burner and oven despite the initial address issue.
Sears Home Services on 1778599688229
Susan T,
Customer service response - Thank you for the amazing 5-star review, Susan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778176754398
Tania J,
Customer service response - Thank you for the amazing 5-star review, Tania! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777394816781
The technician D. Rose was very knowledgeable regarding the problem and even showed me the crack in the part that needed to be repaired. He was efficient and quick.
Tearanie P,
Customer service response - Thank you for your feedback, Tearanie! We're glad to hear D. Rose was knowledgeable, efficient, and quick in addressing the issue with your appliance.
Sears Home Services on 1777322454164
He was professional and explained everything every step of the way.
Sandra L,
Customer service response - Thank you for your feedback, Sandra! We're glad to hear the technician was professional and thorough in explaining everything during your service.
Sears Home Services on 1777305370679
