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1401 Greenbrier Parkway Reviews
Read reviews from customers who used our services at 1401 Greenbrier Parkway
Total reviews
549
Average Rating
4.4/5
One day service. Very professional.
Ron H,
Customer service response - Thank you for your feedback, Ron! We're glad to hear you received professional service in just one day.
Sears Home Services on 1781295204779
Derrick was on time, let me know when he was on his way. He asked me again for problem diagnosis. He was very knowledgeable and kind. Pleasant person. He assured me that everything was good to go.
Judy D,
Customer service response - Thank you for your feedback, Judy! We're glad to hear Derrick was punctual, knowledgeable, and kind, and that he ensured everything was good to go.
Sears Home Services on 1781282385116
He is clearly in command of his job - he really knows his stuff. Ronnie is very personable and likeable. We are always happy to see him at our door.
Arlene M,
Customer service response - Thank you for your feedback, Arlene! We're glad to hear Ronnie is knowledgeable and personable, and that you're always happy to see him.
Sears Home Services on 1781142759058
I couldn’t close the freezer door and Trey fixed the problem in no time
richard C,
Customer service response - Thank you for your feedback, Richard! We're glad to hear Trey was able to fix your freezer door problem quickly.
Sears Home Services on 1780949142069
Tron was totally professional. He displayed common sense and a mature intelligence. He was the ONLY Sears Tech to call me when he found the Service Address to be wrong on the order. AI Contacts (Samantha & Kendall) attempted to be helpful but were way above their ability. They made this process arduous, laborious and extremely frustrating to say the least. I highly suspect they can accomplish basic tasks but require human intervention and support to resolve more complex issues.
STEVE F,
Customer service response - Thank you for your feedback, Steve! We're glad to hear Tron was professional and proactive, and we apologize for the difficulties you experienced with the AI contacts.
Sears Home Services on 1780340781846
By far the most professional tech ive ever had!!!!
Michael M,
Customer service response - Thank you for your feedback, Michael! We're glad to hear you found the technician to be the most professional you've ever had.
Sears Home Services on 1779198300676
Paula R,
Customer service response - Thank you for the amazing 5-star review, Paula! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778942824141
Vivian L,
I had to wait 3 months because the app cut off the last digital of my street address and could not be corrected. So I only had one of the parts. The tech showed this morning, fixed the burner abd oven. He was quick, polite and professional.
Robin B,
Customer service response - Thank you for your feedback, Robin! We're glad to hear the technician was quick, polite, and professional in fixing your burner and oven despite the initial address issue.
Sears Home Services on 1778599688229
Susan T,
Customer service response - Thank you for the amazing 5-star review, Susan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778176754398
