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1401 Greenbrier Parkway Reviews
Read reviews from customers who used our services at 1401 Greenbrier Parkway
Total reviews
548
Average Rating
4.4/5
Robert S,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772496303928
Connor H,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772419911388
Willie B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1769746822073
Great service!from Gary today!
ana V,
Customer service response - Thank you for your positive feedback, Ana! We're happy to hear that Gary provided great service.
Sears Home Services on 1769556105613
Robert C,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1769471243369
I’m giving a 5 star review only for the 2 techs that came out to my house on 1/23 Anthony and Delaney. Delacy is an outstanding tech and he fixed in one day, what 5 other techs couldn’t since my ticket was opened in October. I would rate the company -1 if I could. We have been screwed around since October. My dates to have my oven fixed were constantly being canceled the day of and reschedule without even talking to me. I’ve had multiple techs come to my home and leave without even ringing my doorbell. The helpdesk is non existent. The AI service here is horrible. I’ve had parts ordered that were wrong, and I even had a master electrician come in and do work that SEARS said I needed to get the job done, and it was not even needed. I’ve lost my own customer services (I’m a certified chef), Thanksgiving and Christmas meals were ruined, and I wasted days waiting for a tech to arrive that 80% of the time was a no show. This company seriously need to revamp customer service etiquette, hire better qualified and HONEST techs, and re-establish a human element ASAP. This was the worst experience I have ever had with a company and I never write bad reviews. Sears…you earned this one. This has been an unsatisfactory and hot garbage experience. -Monica H.
Barb R,
Customer service response - We apologize for the distress and inconvenience you've faced, Barb. We're glad Anthony and Delaney could finally resolve the issue. Please contact us directly so we can address your concerns further. Thank you for your feedback.
Sears Home Services on 1769393926343
ANYTING P,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1769395698543
Gary the technician was great and very professional. He did a fantastic job. Thanks.
Frank H,
Customer service response - Thank you for your positive feedback, Frank! We're happy to hear that Gary was professional and did a great job.
Sears Home Services on 1769047106962
Earl T,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768881019361
Excellent service from Tron!
Latoria B,
Customer service response - Thank you for your positive feedback, Latoria! We're happy to hear that Tron provided excellent service.
Sears Home Services on 1768880759185
