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1401 Greenbrier Parkway Reviews
Read reviews from customers who used our services at 1401 Greenbrier Parkway
Total reviews
553
Average Rating
4.4/5
My interactions with the technician (Ronnie) were top tier. He was super professional, prompt, and extremely knowledgeable. However, after scheduling my appointment, I was extremely irritated by the AI/computer generated messages. The AI system scheduled 2 dates and asked me the same questions for the 3 days straight leading up to my scheduled appointment. If Sears is going to utilize these computer generated systems to communicate with us humans, please make sure it’s effective.
Monique J,
Customer service response - Thank you for your feedback, Monique! We're happy to hear that Ronnie provided top-tier service. We apologize for the inconvenience caused by the AI system and appreciate your input on improving our communication.
Sears Home Services on 1748480389288
Very professional
Gregory T,
Customer service response - Thank you for your positive feedback, Gregory! We're happy to hear that you found our service very professional.
Sears Home Services on 1748393373737
Very conscientious and willing to make sure I was satisfied.
Sheryl R,
Customer service response - Thank you for your positive feedback, Sheryl! We're happy to hear that you received conscientious service and that your satisfaction was a priority.
Sears Home Services on 1748305039271
David S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1747964090887
Excellent service technician very knowledgeable
Gary W,
Customer service response - Thank you for your positive feedback, Gary! We're happy to hear that you received excellent service from our knowledgeable technician.
Sears Home Services on 1747788005935
Was very impressed with Mark. He arrived on time, listened to our desciption of the problem, and was able to fix it in a very timely manner. He was pleasant and professional.
Sharon K,
Customer service response - Thank you for your positive feedback, Sharon! We're happy to hear that Mark was punctual, professional, and able to fix the problem quickly.
Sears Home Services on 1747701033345
Preston was very polite and answered all my questions before and after he fixed my refrigerator
Elizabeth B,
Customer service response - Thank you for your positive feedback, Elizabeth! We're happy to hear that Preston was polite and answered all your questions while fixing your refrigerator.
Sears Home Services on 1747701027943
Dante (,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1747615055558
This is our home insurance company we got and the service was good. The technician was very knowledgeable.
Dante B,
Customer service response - Thank you for your positive feedback, Dante! We're happy to hear that you received good service and that our technician was very knowledgeable.
Sears Home Services on 1747614464337
Walter kept us informed on his arrival time, punctual, etc. He went right to work on the dishwasher. He explained what the problem was and fixed the problem. He replaced and cleaned up after the job. My wife and I believe he should be nominated for employee of the month. He was impressive.
John C,
Customer service response - Thank you for your positive feedback, John! We're happy to hear that Walter was punctual, informative, and impressive in fixing your dishwasher.
Sears Home Services on 1747270149526
