1401 Greenbrier Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bonnie S
First appt was totally ignored. I never received notice that a tech was not coming, so I wasted 4 hours waiting for them to arrive. Extremely poor communications. Tech, when he came two days later, seemed to know his trade. Although he sat out in my driveway when he arrived, supposedly on a phone call for 20 minutes. New tech, who arrived in another company vehicle, assisted the first tech. He seemed genuinely caring about the lack of communication, unlike the assigned tech. The tech did state he would apprise his company of the poor communication.
Customer service response - Thank you for taking the time to bring this to our attention, Bonnie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 23, 2024
bev T
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on March 14, 2024
Sandra B
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on June 10, 2025
Tammy
So at ever. It took 7 weeks before I was told my dryer wasn't fixable! I was told multiple times my appointment would be 8-12,but no. One would show upuntil3 or after. Calling for assistance doesn't help as you can not get anyone on the phone! After 7weeks I went Out and bought a dryer. I had it in 2 days. What a bunch of crap sears put me through
Customer service response - We apologize for the trouble you've faced, Tammy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 08, 2025
John H
Glass fixed by top unit is flashing a code 1 4C Would have been nice for him to stick around to make sure it worked.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 19, 2025
Patricia M
Called to have a repair. Answered a million questions to an AI assistant and when the repair person came, he said he's never seen an appliance like mine. Started to take it apart and when i asked do you file for warranty payment for parts? He said Nooo i have to put it back together and dont tell anybody it was apart. We dont do warranty work. And then i was charged $129.00 for nothing. Told the AI the age of the machine and that it was obviously under warranty. Gary was very nice but not able to even figure out anything
Customer service response - We're really sorry to hear about your experience, Patricia. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 07, 2025
Emily P
Appliance technician never showed up, but emailed a bogus receipt for services not provided. This was warranty work subbed out by LG. Totally disgusted.
Customer service response - We apologize for the trouble you've faced, Emily. This is not the experience we want for our customers. Please email us at BRS3@transformco.com so we can assist you further. Thank you for your patience.
Sears Home Services on April 17, 2025
Lynn C
Tried to get paid without doing the service.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 13, 2025
Denise W
Rescheduled appointment 5X 45 days still waiting to get washer fix Answer machine Re injured shoulder
Customer service response - We apologize for the trouble you've faced, Denise. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 17, 2025
chuck B
The website said the technician has arrived. No one was there said repair was done. No one ever showed up.
Customer service response - We apologize for the trouble you've faced, chuck. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 01, 2025
